At a Glance
- Tasks: Support employees with Google Workspace, troubleshoot issues, and enhance user adoption.
- Company: Join a dynamic team in London during an exciting Google transformation project.
- Benefits: Competitive day rate, hands-on experience, and the chance to make a real impact.
- Other info: Short-term contract with potential for future opportunities in a fast-paced setting.
- Why this job: Be the go-to expert for Google Workspace and help colleagues thrive in their new digital environment.
- Qualifications: Experience with Google Workspace and strong communication skills are essential.
Location: Onsite - London
Contract Length: 4-6 weeks
Start Date: 25th May 2026
Day Rate: £150-£250 per day (Outside IR35)
About the Role
We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite. You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience.
Key Responsibilities
- Provide onsite “floor walking” support to employees following the Google transformation rollout
- Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including: Gmail, Google Sheets, Google Docs, Google Slides, Google Drive, Google Meet, Google Calendar, Google Chat
- Support users with day-to-day operational queries, technical issues, and best practices
- Assist with adoption and change management activities
- Guide users on collaboration features, file sharing, permissions, and productivity tools
- Troubleshoot account, syncing, access, and application-related issues
- Escalate complex technical problems to relevant IT teams where required
- Create quick reference guides and support documentation where needed
- Build strong relationships with users and provide a high level of customer service
- Gather common issues and feedback to support continuous improvement
Skills & Experience Required
- Strong hands-on experience with Google Workspace / G Suite
- Previous experience supporting users during digital transformation or migration projects
- Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar
- Proven experience in floor walking, desk-side support, or IT support environments
- Strong communication and interpersonal skills
- Ability to explain technical concepts to non-technical users
- Calm and professional approach in fast-paced environments
- Strong problem-solving and troubleshooting abilities
- Experience working in enterprise or corporate environments preferred
Desirable
- Google Workspace certifications
- Experience supporting migration projects from Microsoft 365 to Google Workspace
- ITIL or service desk experience
- Change management or training support experience
What Success Looks Like
- High user satisfaction and adoption across Google Workspace tools
- Fast and effective issue resolution
- Increased employee confidence using Google tools
- Smooth post-transformation support experience
How to Apply
Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.
Google Workspace Support Specialist (Contract) in London employer: develop
As a Google Workspace Support Specialist, you will join a dynamic team in London, where innovation meets collaboration. Our company fosters a supportive work culture that prioritises employee growth through hands-on experience and training opportunities, ensuring you thrive in your role. With a focus on user satisfaction and a commitment to continuous improvement, we offer a unique chance to make a meaningful impact during an exciting digital transformation project.
StudySmarter Expert Advice🤫
We think this is how you could land Google Workspace Support Specialist (Contract) in London
✨Tip Number 1
Get to know the Google Workspace tools inside out! Familiarise yourself with Gmail, Docs, Sheets, and all the other apps. The more you know, the better you'll be at helping others transition smoothly.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment where you can simulate common issues users might face. This will help you think on your feet when you're providing real-time support.
✨Tip Number 3
Build your communication skills! Being able to explain technical concepts in simple terms is key. Try explaining Google Workspace features to friends or family who aren’t tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who can make a difference. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace Google Workspace Support Specialist (Contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with Google Workspace. We want to see how you've supported users in previous roles, especially during digital transformations. Customising your CV to match the job description will help us see you as a perfect fit!
Show Off Your Communication Skills:Since you'll be helping non-technical users, it's crucial to demonstrate your ability to explain complex concepts simply. Use examples in your application that showcase your strong communication and interpersonal skills. We love seeing how you can connect with users!
Highlight Problem-Solving Experience:We’re looking for someone who can troubleshoot effectively. In your application, mention specific instances where you've resolved technical issues or provided support during a transition. This will show us that you can handle the fast-paced environment we work in.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and summary. Plus, it ensures you’re considered for this exciting opportunity to join our team and make a real impact!
How to prepare for a job interview at develop
✨Know Your Google Workspace Inside Out
Make sure you brush up on all the Google Workspace tools mentioned in the job description. Familiarise yourself with Gmail, Sheets, Docs, Drive, Meet, and Calendar. Being able to demonstrate your hands-on experience and knowledge during the interview will show that you're the right fit for the role.
✨Prepare for Real-Time Troubleshooting Scenarios
Since this role involves providing real-time user support, think of common issues users might face and how you would resolve them. Practising troubleshooting scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Showcase Your Communication Skills
This position requires strong communication and interpersonal skills. Be ready to discuss how you've explained technical concepts to non-technical users in the past. Use examples that highlight your ability to build relationships and provide excellent customer service.
✨Demonstrate Change Management Experience
If you've supported users during digital transformation projects before, be sure to share those experiences. Talk about how you helped users adapt to new systems and any strategies you used to drive user adoption. This will show that you understand the importance of change management in a corporate environment.
