At a Glance
- Tasks: Lead and scale a global Security Operations Centre while overseeing product support.
- Company: Join a cutting-edge tech company focused on AI-driven security solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on operational excellence and innovation.
- Why this job: Shape the future of security operations in a fast-paced, impactful role.
- Qualifications: Experience in leading SOCs and managing global support teams.
The predicted salary is between 80000 - 100000 € per year.
The Global SOC Support Lead will be responsible for building, leading, and scaling the company’s global support organisation, with primary ownership of establishing and running the Security Operations Centre (SOC), while also overseeing customer-facing product and technical support functions. This is a hybrid leadership role spanning both security operations and broader technical/product support, including support for cutting-edge AI-driven security products.
The Global SOC Support Lead will manage a lean but highly impactful distributed support organisation, including SOC analysts across multiple regions and the unified global product support team. While the SOC team will remain intentionally small, the role carries significant strategic and operational responsibility across global support functions. This position is suited to a leader who thrives in fast-paced, high-volume environments and enjoys building structure, process, and operational excellence within scaling organisations.
Key Responsibilities- SOC Leadership & Security Operations
- Build and lead the global Security Operations Centre (SOC), owning alert triage, investigation workflows, and escalation models.
- Manage a distributed SOC analyst team across multiple regions.
- Define, implement, and maintain SOC playbooks, incident classifications, and response standards.
- Lead response efforts for P1/P2 security incidents, coordinating investigations and communications.
- Ensure incidents are managed quickly, consistently, and to a high standard globally.
- Partner with Security Engineering and Product teams to improve detections, reduce alert noise, and close operational gaps.
- Establish and report on key SOC performance metrics, including alert volumes, response times, and incident outcomes.
- Product & Technical Support Leadership
- Lead the customer-facing product and technical support teams globally.
- Unify distributed support teams into a single cohesive operational function.
- Ensure clear ownership of tickets, escalations, and customer communications.
- Improve support workflows, SLAs, and quality standards.
- Oversee support for AI-driven product offerings and ensure readiness for evolving product complexity.
- Align product support operations closely with SOC workflows where security incidents impact customers.
- Global Operations
- Lead a distributed support organisation globally.
- Coordinate teams across multiple time zones to deliver consistent global service quality.
- Contribute to and mature a follow-the-sun operational model.
- Ensure global consistency in processes, expectations, and performance standards.
- Operational Maturity & Scale
- Introduce structure, governance, and documentation across the support organisation.
- Improve processes, operational efficiency, career progression frameworks, and knowledge management.
- Improve incident management processes, post-incident reviews, and corrective action frameworks.
- Use data and reporting to identify trends, risks, and opportunities for improvement.
- Scale the support function in line with platform growth and customer demand.
- Core Experience & Knowledge
- Proven experience leading or building Security Operations Centres (SOC) and closely related operational support functions.
- Strong understanding of security operations, including alert triage, incident handling, escalation, and SOC workflows.
- Experience managing distributed/global support or operations teams.
- Strong operational improvement background, with demonstrated success improving support efficiency and scalability.
- Experience leading customer-facing product or technical support teams.
- Strong incident management capability, including leadership of high-severity incidents.
- Demonstrated ability to introduce structure, process, and metrics into fast-paced operational environments.
- Preferred Background
- Experience building SOC functions from scratch, or leading significant operational transformation/efficiency initiatives within an existing SOC.
- MSP / MSSP / Managed Services experience highly desirable.
- Comfortable operating in chaotic, high-volume, fast-scaling environments.
- Strong enthusiasm for software, product support, and technical operations.
- Qualifications
- Relevant certifications such as ITIL, Security+, or leadership qualifications are beneficial.
- Practical experience and demonstrated operational leadership capability are valued more highly than formal qualifications.
Unlike traditional SOC leadership roles focused purely on large analyst teams, this position combines security operations leadership with broader support ownership in a lean, high-impact environment. It offers the opportunity to shape and scale a modern global support organisation supporting innovative AI-driven security products at an early and influential stage.
Global SOC Support Lead in London employer: Develop
As a Global SOC Support Lead, you will join a forward-thinking company that prioritises innovation and operational excellence in the fast-evolving field of AI-driven security. Our hybrid work culture fosters collaboration across global teams, providing ample opportunities for professional growth and development while ensuring a supportive environment where your contributions directly impact our success. With a commitment to employee well-being and a focus on building a cohesive, high-performing support organisation, we offer a unique chance to lead in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Global SOC Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in security operations or leading support teams, make sure to highlight that in conversations. Share specific examples of how you've improved processes or handled incidents to demonstrate your value.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show how you can contribute to building and scaling our global SOC.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of SOC workflows and incident management. Be ready to discuss how you would lead a distributed team and improve operational efficiency. Confidence is key!
We think you need these skills to ace Global SOC Support Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in building and leading SOCs. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role is all about leading a global support organisation, let us know about your past leadership experiences. Share specific examples of how you've managed teams and improved operational efficiency in fast-paced environments.
Highlight Technical Expertise:We’re looking for someone with a strong understanding of security operations and technical support. Be sure to mention any relevant certifications or hands-on experience you have with AI-driven security products and incident management.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Develop
✨Know Your SOC Inside Out
Make sure you understand the core functions of a Security Operations Centre. Familiarise yourself with alert triage, incident handling, and escalation processes. Being able to discuss these topics confidently will show that you're ready to lead and innovate in this space.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experiences, especially in managing distributed teams. Think of examples where you've successfully built structure and processes in fast-paced environments. This role is all about operational excellence, so highlight how you've achieved that in the past.
✨Emphasise Operational Improvement
Be ready to discuss specific instances where you've improved support efficiency or scalability. Use data and metrics to back up your claims. This will demonstrate your ability to introduce effective changes and drive performance in a global support organisation.
✨Align with Their Vision
Research the company's AI-driven security products and think about how your experience aligns with their goals. Be prepared to discuss how you can contribute to their mission of building a cohesive global support function while managing security incidents effectively.
