develop is seeking an experienced Head of Customer Success to lead and scale our B2B SaaS CS function in a high-growth environment. You will oversee a team of 7-8 CSMs, shaping onboarding, adoption, renewals, and expansion to drive long-term customer growth.
The role demands a data-driven leader who can reduce churn, collaborate with Sales, Product and Revenue, and implement scalable playbooks, health scores, and an operating model that supports rapid growth.
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Chief Customer Success & Retention Leader in London employer: develop
As a Central Government Sector Leader at our client, you will join an innovative AI-native consultancy that prioritises employee growth and offers a dynamic work culture. With a competitive salary and substantial bonus potential, you will have the opportunity to shape the future of public sector consulting while enjoying a flexible work environment in Farringdon, fostering collaboration and creativity among talented professionals dedicated to making a meaningful impact.
