IT Service Transition Manager | £75,000 + 10% Bonus + Car Allowance
I’m currently working on an exciting opportunity for an experienced IT Service Transition Manager to join the global IT function of a leading international organisation.
This is a key role within the retained IT organisation, responsible for ensuring new and changed IT services are operationally ready, stable and fully supportable from day one.
The Role
You’ll take ownership of the end-to-end service transition lifecycle, working across project delivery, IT operations, regional IT teams and external service providers.
Your responsibilities will include:
- Managing the transition of new applications, services and significant changes into BAU
- Defining and validating service acceptance and operational readiness criteria
- Ensuring robust service wrappers are in place, including support models, escalation paths, SOPs, runbooks and knowledge articles
- Coordinating handover to Service Operations, including hypercare where required
- Working closely with Managed Service Providers and outsourced Service Desk teams
- Supporting Change & Release governance and go/no-go decisions
- Driving service reviews, continual improvement and lessons learned
- Providing clear reporting, KPIs and service insight to senior stakeholders
What We’re Looking For
We’re looking for an experienced IT Service Management professional with a strong background in:
- Transitioning projects and services into BAU
- MSP / Managed Service Provider environments
- Outsourced Service Desk modelsSupplier and stakeholder management
- Global or multi-region IT environments
ITIL and SIAM experience would be highly desirable.
This would suit someone who can operate confidently at a senior level, influence across multiple teams and suppliers, and bring strong governance and structure to service transition.
Package & Location
10% annual bonus
Approximately 15% travel, potentially internationally
This is an excellent opportunity for an experienced Service Transition / ITSM professional to take ownership of a global transition function and have a significant impact on how services are introduced and supported across the organisation.
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IT Service Transition Manager employer: develop
As a Central Government Sector Leader at our client, you will join an innovative AI-native consultancy that prioritises employee growth and offers a dynamic work culture. With a competitive salary and substantial bonus potential, you will have the opportunity to shape the future of public sector consulting while enjoying a flexible work environment in Farringdon, fostering collaboration and creativity among talented professionals dedicated to making a meaningful impact.
