At a Glance
- Tasks: Lead IT operations, ensuring smooth support and improving processes in a fast-paced environment.
- Company: Dynamic scaling business in London with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and the chance to make a real impact.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Join a growing team and enhance your IT management skills while driving operational excellence.
- Qualifications: Hands-on IT management experience, familiarity with macOS and Windows, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced, hands-on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment. This is not a pure helpdesk role. We need someone who can combine day-to-day IT support with strong operational judgement, process ownership, documentation, access control, and device management. The right person will be comfortable stepping into a fast-moving environment, quickly understanding existing systems and dependencies, and making sensible, low-risk improvements without needing heavy supervision.
Core Priorities
- Ensure continuity of day-to-day IT support across HQ, Factory and remote users
- Remove key-person dependency by documenting accounts, ownership, processes and escalation routes
- Support the ongoing NinjaOne / MDM rollout and device enrollment
- Improve joiner, mover and leaver processes
- Maintain and improve the IT asset register
- Ensure critical IT documentation is centralised, current and accessible
- Identify risks, gaps and quick wins in IT operations, security and support processes
- Provide clean handover to the permanent hire once appointed
Experience Required
- Strong hands-on IT operations / IT management experience
- Experience supporting both macOS and Windows environments
- Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable
- Strong SaaS administration experience, especially Google Workspace and Slack
- Good understanding of access control, permissions, groups and admin roles
- Experience managing joiner, mover and leaver processes
- Ability to work independently and make sensible operational decisions
- Good stakeholder communication across technical and non-technical users
- Evidence of improving IT processes, not just responding to tickets
Highly Desirable
- Experience in a scale-up, ecommerce, manufacturing, fulfilment or operational environment
- Experience with Microsoft 365, Stripe, Meta Business Manager or similar business-critical SaaS tools
- Scripting or automation experience with PowerShell, Bash or Python
- Experience working alongside engineering teams
Personal Attributes
- Practical and hands-on
- Calm under pressure
- Clear and direct in communication
- Able to challenge unclear requests constructively
- Focused on outcomes, not just task completion
- Careful with access, permissions, configuration and security-related changes
- Comfortable surfacing risks, trade-offs and dependencies
What Good Looks Like
- Day-to-day IT support to be stable and responsive
- Critical third-party accounts and admin access to be documented and properly covered
- IT documentation to be centralised and usable
- Device management and NinjaOne enrolment to be completed
- Asset and licence records to be accurate enough to support ongoing management
- Obvious IT operational risks and single points of failure to be identified and reduced
This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow.
Information Technology Operations Manager employer: develop
Join a dynamic and innovative company in London as an IT Operations Manager, where you will play a crucial role in stabilising and enhancing the IT environment. With a strong focus on employee growth, we offer a collaborative work culture that values hands-on experience and operational excellence, alongside competitive pay and the flexibility of a hybrid working model. This is an exciting opportunity to make a meaningful impact in a fast-paced setting while contributing to the success of a scaling business.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about opportunities in operations management. A friendly chat can lead to insider info that job boards just can't provide.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've improved IT processes in the past. We want to see your hands-on experience shine!
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Information Technology Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Operations Manager. Highlight your hands-on experience, especially with macOS and Windows environments, and any relevant tools like NinjaOne or Google Workspace. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Did you improve IT processes or reduce risks? Share specific examples that demonstrate your operational judgement and ability to make sensible improvements.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate direct communication, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at develop
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows environments, as well as MDM tools like NinjaOne. Be ready to discuss your hands-on experience with these systems and how you've improved IT processes in the past.
✨Showcase Your Documentation Skills
Since this role emphasises the importance of documentation, come prepared with examples of how you've documented processes, accounts, and escalation routes in previous roles. Highlighting your ability to create clear and accessible documentation will set you apart.
✨Demonstrate Your Problem-Solving Ability
Be ready to share specific instances where you've identified risks or gaps in IT operations and implemented low-risk improvements. This shows that you can think critically and make sensible operational decisions without heavy supervision.
✨Communicate Clearly and Confidently
As the role requires good stakeholder communication, practice articulating your thoughts clearly. Be prepared to explain technical concepts to non-technical users, showcasing your ability to bridge the gap between different teams.
