At a Glance
- Tasks: Stabilise IT operations, support users, and improve processes in a fast-paced environment.
- Company: Dynamic scaling business in London with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team and help shape the future of IT operations.
- Why this job: Make a real impact by enhancing IT operations and supporting a growing team.
- Qualifications: Hands-on IT management experience and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
- IT Operations Manager | Hybrid‑London | Up to £400p/d outside IR35
- Role Purpose
We are looking for an experienced, hands‑on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment.
This is not a pure helpdesk role.
We need someone who can combine day‑to‑day IT support with strong operational judgement, process ownership, documentation, access control, and device management.
The right person will be comfortable stepping into a fast‑moving environment, quickly understanding existing systems and dependencies, and making sensible, low‑risk improvements without needing heavy supervision.
- Core Priorities
- Ensure continuity of day‑to‑day IT support across HQ, Factory and remote users
- Remove key‑person dependency by documenting accounts, ownership, processes and escalation routes
- Support the ongoing Ninja One / MDM rollout and device enrollment
- Improve joiner, mover and leaver processes
- Maintain and improve the IT asset register
- Ensure critical IT documentation is centralised, current and accessible
- Identify risks, gaps and quick wins in IT operations, security and support processes
- Provide clean handover to the permanent hire once appointed
- Strong hands‑on IT operations / IT management experience
- Experience supporting both mac OS and Windows environments
- Experience with MDM / endpoint management tools; Ninja One experience is highly desirable
- Strong Saa S administration experience, especially Google Workspace and Slack
- Good understanding of access control, permissions, groups and admin roles
- Experience managing joiner, mover and leaver processes
- Ability to work independently and make sensible operational decisions
- Good stakeholder communication across technical and non‑technical users
- Evidence of improving IT processes, not just responding to tickets
- Highly Desirable
- Experience in a scale‑up, ecommerce, manufacturing, fulfilment or operational environment
- Experience with Microsoft 365, Stripe, Meta Business Manager or similar business‑critical Saa S tools
- Scripting or automation experience with Power Shell, Bash or Python
- Experience working alongside engineering teams
- Personal Attributes
- Practical and hands‑on
- Calm under pressure
- Clear and direct in communication
- Able to challenge unclear requests constructively
- Focused on outcomes, not just task completion
- Careful with access, permissions, configuration and security‑related changes
- Comfortable surfacing risks, trade‑offs and dependencies
- What Good Looks Like
- Day‑to‑day IT support to be stable and responsive
- Critical third‑party accounts and admin access to be documented and properly covered
- IT documentation to be centralised and usable
- Device management and Ninja One enrolment to be completed
- Asset and licence records to be accurate enough to support ongoing management
- Obvious IT operational risks and single points of failure to be identified and reduced
This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow.
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Information Technology Operations Engineer employer: develop
Join a dynamic consultancy that prioritises employee growth and fosters a collaborative work culture in the heart of London. With a focus on health sector transformation, we offer competitive salaries, hybrid working options, and opportunities to lead impactful projects while mentoring the next generation of consultants. Our commitment to professional development ensures that you will thrive in an environment that values innovation and strategic thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what develop values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges develop might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at develop!
✨Direct Apply to develop
Let's not forget to apply directly through the develop website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Operations Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at develop.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at develop. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at develop
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
