At a Glance
- Tasks: Stabilise IT operations, support users, and improve processes in a fast-paced environment.
- Company: Dynamic scaling business in London with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team and help shape the future of IT operations.
- Why this job: Make a real impact by enhancing IT operations and supporting a growing team.
- Qualifications: Hands-on IT management experience and strong problem-solving skills.
The predicted salary is between 40000 - 48000 £ per year.
We are looking for an experienced, hands-on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment. This is not a pure helpdesk role. We need someone who can combine day-to-day IT support with strong operational judgement, process ownership, documentation, access control, and device management. The right person will be comfortable stepping into a fast-moving environment, quickly understanding existing systems and dependencies, and making sensible, low-risk improvements without needing heavy supervision.
Core Priorities
- Ensure continuity of day-to-day IT support across HQ, Factory and remote users
- Remove key-person dependency by documenting accounts, ownership, processes and escalation routes
- Support the ongoing NinjaOne / MDM rollout and device enrollment
- Improve joiner, mover and leaver processes
- Maintain and improve the IT asset register
- Ensure critical IT documentation is centralised, current and accessible
- Identify risks, gaps and quick wins in IT operations, security and support processes
- Provide clean handover to the permanent hire once appointed
Experience Required
- Strong hands-on IT operations / IT management experience
- Experience supporting both macOS and Windows environments
- Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable
- Strong SaaS administration experience, especially Google Workspace and Slack
- Good understanding of access control, permissions, groups and admin roles
- Experience managing joiner, mover and leaver processes
- Ability to work independently and make sensible operational decisions
- Good stakeholder communication across technical and non-technical users
- Evidence of improving IT processes, not just responding to tickets
Highly Desirable
- Experience in a scale-up, ecommerce, manufacturing, fulfilment or operational environment
- Experience with Microsoft 365, Stripe, Meta Business Manager or similar business-critical SaaS tools
- Scripting or automation experience with PowerShell, Bash or Python
- Experience working alongside engineering teams
Personal Attributes
- Practical and hands-on
- Calm under pressure
- Clear and direct in communication
- Able to challenge unclear requests constructively
- Focused on outcomes, not just task completion
- Careful with access, permissions, configuration and security-related changes
- Comfortable surfacing risks, trade-offs and dependencies
What Good Looks Like
- Day-to-day IT support to be stable and responsive
- Critical third-party accounts and admin access to be documented and properly covered
- IT documentation to be centralised and usable
- Device management and NinjaOne enrolment to be completed
- Asset and licence records to be accurate enough to support ongoing management
- Obvious IT operational risks and single points of failure to be identified and reduced
This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow.
Information Technology Operations Engineer employer: develop
Join a dynamic and innovative company as an IT Operations Manager in London, where you will play a crucial role in stabilising and enhancing the IT environment. With a strong focus on employee growth, we offer a collaborative work culture that encourages hands-on problem-solving and operational excellence. Enjoy the benefits of a hybrid working model, competitive pay, and the opportunity to make a meaningful impact in a fast-paced, scaling business.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Engineer
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at develop for the best chance!
We think you need these skills to ace Information Technology Operations Engineer
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of develop and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and develop time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at develop
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to develop. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
