At a Glance
- Tasks: Lead a team to enhance customer support and resolve complex issues.
- Company: Dynamic logistics company focused on growth and innovation.
- Benefits: Competitive salary, flexible working hours, and career advancement opportunities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in customer service and strong problem-solving abilities.
The predicted salary is between 35000 - 42000 £ per year.
develop is seeking a Customer Service Lead in London to own and scale the customer support function as the business grows.
You will lead a team of agents, handle tickets, resolve complex issues, and act as the main link between customers, logistics partners, and internal teams.
You will monitor service quality, drive process improvements, manage live chat and post-sale support, and coordinate with delivery partners to ensure timely, accurate orders and smooth returns in a fast-paced environment.
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Hybrid Customer Service Lead - London (Logistics) employer: develop
Join a dynamic consultancy that prioritises employee growth and fosters a collaborative work culture in the heart of London. With a focus on health sector transformation, we offer competitive salaries, hybrid working options, and opportunities to lead impactful projects while mentoring the next generation of consultants. Our commitment to professional development ensures that you will thrive in an environment that values innovation and strategic thinking.
