At a Glance
- Tasks: Support employees with Google Workspace, troubleshoot issues, and enhance user adoption.
- Company: Join a dynamic team in London during an exciting Google transformation.
- Benefits: Competitive day rate, hands-on experience, and a chance to make a real impact.
- Other info: Short-term contract with potential for future opportunities.
- Why this job: Be the go-to expert for Google Workspace and help colleagues thrive in their new environment.
- Qualifications: Experience with Google Workspace and strong customer service skills.
Location: Onsite - London
Contract Length: 4-6 weeks
Start Date: 25th May 2026
Day Rate: £150-£250 per day (Outside IR35)
About the Role
We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite. You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience.
Key Responsibilities
- Provide onsite “floor walking” support to employees following the Google transformation rollout
- Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including: Gmail, Google Sheets, Google Docs, Google Slides, Google Drive, Google Meet, Google Calendar, Google Chat
- Support users with day-to-day operational queries, technical issues, and best practices
- Assist with adoption and change management activities
- Guide users on collaboration features, file sharing, permissions, and productivity tools
- Troubleshoot account, syncing, access, and application-related issues
- Escalate complex technical problems to relevant IT teams where required
- Create quick reference guides and support documentation where needed
- Build strong relationships with users and provide a high level of customer service
- Gather common issues and feedback to support continuous improvement
Google Workspace Support Specialist (Contract) employer: develop
As a Google Workspace Support Specialist, you will join a dynamic team in London that values innovation and collaboration. Our supportive work culture fosters professional growth through hands-on experience and training opportunities, ensuring you can thrive in your role while contributing to a major transformation project. Enjoy the unique advantage of working onsite in a vibrant city, where your expertise will directly impact user adoption and satisfaction across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Google Workspace Support Specialist (Contract)
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience with Google Workspace aligns with what they’re looking for. This will help you connect better during the conversation.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about real-time support, brush up on common Google Workspace issues and how to resolve them. Being able to demonstrate your problem-solving abilities can really impress the hiring team.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the role and the team. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the position and ready to take the next step in your career.
We think you need these skills to ace Google Workspace Support Specialist (Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Google Workspace and any relevant support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've helped users in the past and how you can make a difference at StudySmarter.
Show Your Personality:We love a bit of personality! Don’t just stick to formal language; let your enthusiasm for Google Workspace and helping others come through. We’re looking for someone approachable, so show us who you are!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at develop
✨Know Your Google Workspace Inside Out
Make sure you’re well-versed in all aspects of Google Workspace. Familiarise yourself with the tools like Gmail, Google Docs, and Google Meet. Being able to demonstrate your knowledge during the interview will show that you’re ready to hit the ground running.
✨Prepare for Real-Time Scenarios
Since this role involves troubleshooting and user support, think about common issues users might face. Prepare to discuss how you would handle specific scenarios or problems. This will showcase your problem-solving skills and your ability to provide excellent customer service.
✨Showcase Your Communication Skills
As a Google Workspace Support Specialist, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, highlight any previous experience where you’ve successfully trained or supported users.
✨Emphasise Your Adaptability
This role is all about helping employees adapt to new ways of working. Be ready to share examples of how you've helped teams transition to new technologies or processes in the past. This will demonstrate your ability to drive user adoption and manage change effectively.
