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- Tasks: Support VIPs and executives with tech issues in a fast-paced trading environment.
- Company: Join a leading global Asset Management firm managing £915 billion in assets.
- Benefits: Work onsite 5 days a week, gain valuable finance experience, and enhance your tech skills.
- Why this job: Be part of a dynamic team improving user experiences for high-profile clients.
- Qualifications: Must have significant experience in finance/asset management and strong communication skills.
- Other info: Opportunity to work with cutting-edge technology and develop your career in finance.
The predicted salary is between 36000 - 60000 £ per year.
Contract Desktop Support Analyst (Asset Management/VIP/Trade floor experience required) Office365, VIP Support, Zoom, Active Directory, Windows Inside IR35 – onsite 5 days a week MUST HAVE CONSIDERABLE EXPERIENCE WITHIN FINANCE/ASSET MANAGEMENT ACROSS MULTIPLE ROLES. My client, a globally recognized Asset Management firm, is looking to hire an experienced Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) to join their rapidly growing business in London. Before applying for this role, please be aware that you will be required to come into their office 5 days a week and MUST have considerable experience within a support role in a trading floor/asset/wealth management environment. As a business, they are one of the largest alternative asset managers in their industry and currently look after 915 billion in assets! They operate in private equity, real estate, public debt and equity, infrastructure, life sciences, and growth equity. They are looking for an experienced customer-facing Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) who has previous experience working in a fast-paced financial services environment, dealing with a variety of users inclusive of executives and VIPs. The Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) will have to be a great communicator, proactive, and have a keen eye for detail. Responsibilities for the Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) Maintain documentation on how the executives use their technology Proactively identify and track problems/enhancements to continuously improve user experience Identify new technologies or offering alternative ways to enhance their workflows Troubleshoot PC hardware and software issues Troubleshoot iOS, Windows 10, and Microsoft O365 Provide remote support of senior executive home offices even after hours Proactive coordination with assistants on their technical needs during travel Monitor and triage VIP queues to avoid any outstanding tickets for the team If you are a proactive Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) and have experience supporting VIPs in a fast-paced trading floor/asset or wealth management environment, then I would love to hear from you. #J-18808-Ljbffr
Desktop Support Analyst (Trade floor support exp. required) employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst (Trade floor support exp. required)
✨Tip Number 1
Make sure to highlight your experience in a trading floor or asset management environment during any networking opportunities. Connect with professionals in the finance sector on platforms like LinkedIn and engage in discussions about industry trends to showcase your knowledge.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Office365, Zoom, and Active Directory. Consider setting up a home lab or using virtual machines to practice troubleshooting these systems, which will give you practical examples to discuss during interviews.
✨Tip Number 3
Prepare for potential interview questions by thinking of scenarios where you've successfully supported VIPs or executives. Be ready to discuss how you handled high-pressure situations and resolved technical issues quickly, as this is crucial for the role.
✨Tip Number 4
Research the company’s culture and values, especially their approach to customer service and technology. Tailor your conversations and responses to reflect how your proactive attitude and attention to detail align with their expectations for a Desktop Support Analyst.
We think you need these skills to ace Desktop Support Analyst (Trade floor support exp. required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, particularly in finance and asset management. Emphasise your familiarity with Office365, Zoom, Active Directory, and Windows, as well as any VIP support experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you successfully supported executives or worked in a trading floor environment, demonstrating your proactive approach and communication skills.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to troubleshooting PC hardware and software issues, as well as your ability to provide remote support. Include examples of how you've improved user experience in previous roles.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've proactively identified and resolved issues in a fast-paced environment. This could include enhancing workflows or implementing new technologies that benefited users, especially VIPs.
How to prepare for a job interview at Develop
✨Showcase Your Relevant Experience
Make sure to highlight your previous roles in finance or asset management during the interview. Discuss specific instances where you supported VIPs or worked on a trading floor, as this experience is crucial for the role.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of Office365, Zoom, Active Directory, and Windows. You might be asked to troubleshoot common issues on the spot, so brush up on your technical skills and be ready to showcase them.
✨Emphasise Communication Skills
Since you'll be dealing with executives and VIPs, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be ready to explain complex technical concepts in simple terms.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as troubleshooting under pressure or managing multiple requests from VIPs. Think of examples from your past experiences that demonstrate your problem-solving abilities and proactive approach.