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- Tasks: Be the go-to person for key clients, ensuring they thrive with our tech solutions.
- Company: Join a dynamic digital engineering firm shaping transformative technology.
- Benefits: Competitive salary, bonus potential, and opportunities for career growth.
- Why this job: Play a crucial role in client success and help shape the future of the company.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech or consultancy.
- Other info: Exciting chance to build a team and influence customer success strategy.
The predicted salary is between 43000 - 67000 £ per year.
Customer Success Manager – Shoreditch 2 days onsite – £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments Strong technical acumen to act as a bridge between clients and technical teams Excellent communication, organisation, and stakeholder management skills Commercially minded, data-driven, and comfortable analysing success metrics Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous
Customer Success Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to show off your knowledge about their projects and how you can contribute to their success as a Customer Success Manager.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with enterprise-level clients and any relevant metrics that showcase your success in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven customer adoption and retention in the past, and don’t forget to mention your technical acumen!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Develop
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can provide exceptional service delivery and build long-term satisfaction.
✨Showcase Your Technical Skills
Be prepared to discuss your technical acumen and how it has helped you bridge gaps between clients and technical teams in the past. Highlight specific examples where your understanding of technology led to successful outcomes for clients.
✨Prepare Success Metrics
Think about the success frameworks you've built in previous roles. Be ready to share how you tracked usage and managed key success metrics, as this will show your data-driven approach and ability to drive customer adoption and retention.
✨Engage with the Leadership Vision
Familiarise yourself with the company's growth strategy and be ready to discuss how you can contribute to shaping the customer success strategy alongside the CEO and SVP of Growth. This shows your ambition and proactive mindset.
