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- Tasks: Be the go-to person for key clients, ensuring they thrive with our tech solutions.
- Company: Join a dynamic digital engineering firm in Shoreditch, shaping the future of technology.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer success and building lasting relationships.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech or consultancy.
- Other info: Help shape the company's customer success strategy and grow your career.
The predicted salary is between 42000 - 60000 £ per year.
Customer Success Manager – Shoreditch 2 days onsite – £50,000- £60,000 as a base + bonus – reporting to the CEO
We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.
Key Responsibilities
- Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
- Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
- Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
- Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
- Develop and maintain customer success dashboards and performance reporting for leadership visibility
- Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
- Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
- Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
- Represent the business with professionalism and credibility across client meetings and strategic reviews
About You
- 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
- Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
- Strong technical acumen to act as a bridge between clients and technical teams
- Excellent communication, organisation, and stakeholder management skills
- Commercially minded, data-driven, and comfortable analysing success metrics
- Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
- Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous
Customer Success Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show them you understand their business and how you can add value as a Customer Success Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around managing enterprise-level clients and driving customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with enterprise-level clients and any relevant metrics that showcase your success in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've driven customer adoption and retention in the past, and don’t forget to mention your technical acumen!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Develop
✨Know Your Clients
Before the interview, research the key clients the company works with. Understand their industries and challenges. This will help you demonstrate your ability to act as a primary point of contact and show that you’re already thinking about how to ensure exceptional service delivery.
✨Showcase Your Technical Skills
Since the role requires strong technical acumen, be prepared to discuss your experience bridging the gap between clients and technical teams. Bring examples of how you've successfully collaborated with engineering or product teams in the past to align client goals with technical solutions.
✨Prepare Success Metrics Examples
Think of specific metrics or frameworks you've used to drive customer adoption and retention. Be ready to share how you tracked usage and managed success metrics in previous roles, as this will highlight your data-driven approach and commercial mindset.
✨Demonstrate Your Proactivity
The company is looking for someone ambitious and proactive. Share stories that illustrate how you've identified growth opportunities or bridged solution gaps in your previous roles. This will show that you’re not just reactive but also forward-thinking in building relationships and functions.
