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For Companies At a Glance
- Tasks: Be the go-to person for key clients, ensuring they thrive with our tech solutions.
- Company: Join a dynamic digital engineering firm in Shoreditch, shaping the future of technology.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer success and building a team from scratch.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech or consultancy.
- Other info: Collaborate with top-tier professionals and contribute to innovative tech solutions.
The predicted salary is between 42000 - 72000 £ per year.
Job Description
Customer Success Manager – Shoreditch 2 days onsite – £50,000- £60,000 as a base + bonus – reporting to the CEO
We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.
Key Responsibilities
- Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
- Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
- Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
- Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
- Develop and maintain customer success dashboards and performance reporting for leadership visibility
- Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
- Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
- Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
- Represent the business with professionalism and credibility across client meetings and strategic reviews
About You
- 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
- Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
- Strong technical acumen to act as a bridge between clients and technical teams
- Excellent communication, organisation, and stakeholder management skills
- Commercially minded, data-driven, and comfortable analysing success metrics
- Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
- Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous
Customer Success Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer satisfaction and growth in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with enterprise-level clients and any relevant metrics that showcase your success in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven customer adoption and retention in the past, and don’t forget to mention your passion for building relationships!
Showcase Your Technical Skills: Since we’re looking for someone with strong technical acumen, make sure to highlight any relevant tech experience you have. Whether it’s working with data, AI, or automation, let us know how you can bridge the gap between clients and technical teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Develop
✨Know Your Clients
Before the interview, research the key clients you'll be managing. Understand their business models, challenges, and how the company’s solutions can help them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Success Metrics
Prepare to discuss specific metrics from your previous roles that demonstrate your impact on customer success. Whether it’s retention rates or growth in account value, having concrete examples will highlight your data-driven approach and commercial mindset.
✨Bridge the Gap
Since the role requires collaboration with technical teams, be ready to explain how you've successfully communicated between clients and technical staff in the past. Share examples of how you’ve translated client needs into actionable insights for engineering teams.
✨Be a Team Player
Emphasise your experience in building relationships and working collaboratively. Discuss how you’ve contributed to team success in previous roles, especially in shaping strategies or frameworks that have led to improved customer satisfaction and engagement.
