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For Companies At a Glance
- Tasks: Be the go-to person for key clients, ensuring they thrive with our tech solutions.
- Company: Join a dynamic digital engineering firm shaping the future of technology.
- Benefits: Competitive salary, bonus potential, and opportunities for career growth.
- Why this job: Make a real impact by driving customer success and shaping strategies.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech.
- Other info: Exciting chance to build a team and grow within a fast-paced environment.
The predicted salary is between 42500 - 67500 £ per year.
Job Description
Customer Success Manager – Shoreditch 2 days onsite – £50,000- £60,000 as a base + bonus – reporting to the CEO
We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.
Key Responsibilities
- Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
- Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
- Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
- Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
- Develop and maintain customer success dashboards and performance reporting for leadership visibility
- Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
- Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
- Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
- Represent the business with professionalism and credibility across client meetings and strategic reviews
About You
- 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
- Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
- Strong technical acumen to act as a bridge between clients and technical teams
- Excellent communication, organisation, and stakeholder management skills
- Commercially minded, data-driven, and comfortable analysing success metrics
- Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
- Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous
Customer Success Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or tech consultancy. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can contribute to their customer success strategy. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in managing enterprise-level clients. Highlight your technical acumen and how it can bridge gaps between clients and technical teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with enterprise-level clients and any relevant metrics that showcase your success in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven customer adoption and retention in the past, and don’t forget to mention your passion for building relationships!
Showcase Your Technical Skills: Since we’re looking for someone with strong technical acumen, make sure to highlight any relevant tech experience you have. Whether it’s working with AI, data, or automation, let us know how you can bridge the gap between clients and technical teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Develop
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can provide exceptional service delivery and build long-term satisfaction.
✨Showcase Your Success Metrics
Be prepared to discuss specific success metrics you've tracked in previous roles. Highlight how you've driven customer adoption and retention, and be ready to share examples of how you've contributed to revenue growth through existing accounts.
✨Bridge the Gap
Since this role requires collaboration with technical teams, brush up on your technical knowledge. Be ready to explain how you’ve acted as a bridge between clients and technical teams in the past, ensuring alignment with client goals.
✨Engage with the Leadership Vision
Familiarise yourself with the company's vision and strategy, especially regarding customer success. Think about how you can contribute to shaping this strategy and be ready to discuss your ideas during the interview.
