At a Glance
- Tasks: Lead a team and provide hands-on customer support while resolving complex issues.
- Company: Dynamic company in London with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Opportunity for growth in a fast-paced environment.
- Why this job: Be the key link between customers and teams, making a real difference.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: London - hybrid (3 days a week onsite)
Salary: DOE + company benefit package
Employment Type: Permanent
About the Role
We’re looking for a Customer Service Lead to take full ownership of our client's customer service function as their business continues to grow. This is a hands-on, player-manager role. You’ll lead a team of customer service agents while remaining actively involved in day-to-day operations, handling tickets, resolving complex issues, and acting as the key link between customers, logistics partners, and internal teams. You’ll proactively monitor service quality, identify potential issues before they escalate, and ensure our delivery network consistently meets expectations.
Key Responsibilities
- Frontline Support
Customer Service Lead employer: develop
Join a dynamic consultancy that prioritises employee growth and fosters a collaborative work culture in the heart of London. With a focus on health sector transformation, we offer competitive salaries, hybrid working options, and opportunities to lead impactful projects while mentoring the next generation of consultants. Our commitment to professional development ensures that you will thrive in an environment that values innovation and strategic thinking.
