At a Glance
- Tasks: Be the go-to person for key clients, ensuring they thrive with our tech solutions.
- Company: Join a dynamic digital engineering firm shaping the future of technology.
- Benefits: Competitive salary, bonus potential, and opportunities for career growth.
- Other info: Help build a team and grow within a fast-paced, innovative environment.
- Why this job: Make a real impact by driving customer success and shaping our strategy.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in tech or consultancy.
The predicted salary is between 50000 - 60000 £ per year.
We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.
Key Responsibilities
- Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction.
- Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement.
- Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics.
- Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals.
- Develop and maintain customer success dashboards and performance reporting for leadership visibility.
- Contribute to revenue growth through incremental expansion within existing accounts (not direct sales).
- Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales.
- Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings.
- Represent the business with professionalism and credibility across client meetings and strategic reviews.
About You
- 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment.
- Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments.
- Strong technical acumen to act as a bridge between clients and technical teams.
- Excellent communication, organisation, and stakeholder management skills.
- Commercially minded, data-driven, and comfortable analysing success metrics.
- Ambitious and proactive; someone who enjoys building relationships and growing functions from the ground up.
- Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous.
Customer Success Manager in Cardiff employer: develop
Join a forward-thinking digital engineering and consultancy firm in Shoreditch, where innovation meets collaboration. As a Customer Success Manager, you'll thrive in a dynamic work culture that prioritises employee growth and offers competitive compensation, including bonuses. With the opportunity to shape the customer success strategy and build a team from the ground up, this role provides a unique chance to make a significant impact while working alongside talented professionals in a vibrant tech hub.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at develop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like develop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to develop:Your cover letter is your chance to shine! Tell us why you want to work at develop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at develop!
How to prepare for a job interview at develop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
