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For Companies At a Glance
- Tasks: Lead service delivery and ensure top-notch performance for client accounts in cybersecurity.
- Company: Fast-growing UK cybersecurity specialist with a people-first culture.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for career growth in a technically complex and client-focused environment.
- Why this job: Join a dynamic team and make a real impact in the cybersecurity landscape.
- Qualifications: 3+ years in IT service delivery, strong stakeholder management, and ITIL knowledge.
The predicted salary is between 50000 - 65000 £ per year.
We’re partnering with a fast growing UK cybersecurity specialist delivering managed security, advisory, and compliance services through a leading Security Operations Centre (SOC) and a partner driven technology ecosystem. They support organisations in strengthening their security posture through a blend of AI-augmented defence, expert analysts, and proactive service delivery, all within a collaborative and people first culture.
The Role
Due to continued organic growth, they are looking for an experienced Service Delivery Manager (SDM) to join their established operational team. You’ll play a key role in ensuring exceptional service performance across client accounts, acting as the main point of contact between customers and internal technical teams, and driving continuous improvement across service delivery. This is a great opportunity for someone with a background in IT managed services or cybersecurity operations who thrives in a technically complex, client-focused environment.
Key Responsibilities
- Own end to end service delivery performance across assigned client portfolios
- Ensure SLAs, KPIs, and service commitments are consistently met and communicated
- Coordinate across SOC operations, engineering, support teams, and third parties to resolve issues efficiently
- Lead customer service reviews, reporting, escalations, and continual service improvement initiatives
- Support onboarding of new clients and smooth transition into BAU
- Collaborate with account directors and technical leads to align delivery with client expectations
- Monitor service metrics and contribute to improvements in tooling, reporting, and processes
What We’re Looking For
Essential:
- 3+ years’ experience in IT service delivery / managed services
- Proven track record managing SLAs and KPIs
- Strong stakeholder management and ability to translate technical issues for non-technical audiences
- ITIL Foundation (or equivalent experience across incident/problem/change management)
- Strong organisational, analytical, and communication skills
- Experience with ITSM tools
- Eligibility for (or current) SC clearance
Desirable:
- Experience in cybersecurity or SOC environments
- Exposure to SIEM/XDR or security monitoring/incident response
- Experience using Power BI
- Confidence handling client-facing escalations and complex conversations
Please note - candidates must have eligibility for SC Clearance for this role.
Service Delivery Lead in Bradford employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Service Delivery Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs, KPIs, and ITIL practices. We want you to be able to showcase your experience in managing service delivery and translating technical jargon into layman's terms for clients.
✨Tip Number 3
Don’t forget to highlight your soft skills! Being a Service Delivery Lead means you’ll need to manage stakeholders and handle escalations with ease. Share examples of how you've successfully navigated complex conversations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Lead in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in IT service delivery and managing SLAs and KPIs, as these are key for us. Use specific examples that showcase your skills in a client-focused environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about cybersecurity and how your background aligns with our mission. Don’t forget to mention your experience with ITSM tools and any relevant certifications like ITIL.
Showcase Your Communication Skills: Since you'll be the main point of contact between clients and our technical teams, it’s crucial to demonstrate your strong communication skills. Use clear, concise language in your application to show us you can translate complex technical issues for non-technical audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Develop
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery and cybersecurity. Familiarise yourself with SLAs, KPIs, and the specific tools mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully managed service delivery or resolved complex client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Communicate Clearly
Since you'll be translating technical issues for non-technical audiences, practice explaining complex concepts in simple terms. This will demonstrate your strong communication skills and ability to engage with various stakeholders effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service delivery and their use of technology. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values, especially their people-first approach.