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- Tasks: Lead complex SaaS implementations for enterprise clients and ensure smooth transitions.
- Company: Join a leading healthcare tech company transforming patient care with innovative cloud solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and a supportive team culture.
- Why this job: Make a real impact in healthcare while collaborating with diverse teams in a fast-paced environment.
- Qualifications: Proven project management experience in B2B SaaS; healthtech background is a plus.
- Other info: Regular client site visits required; strong focus on continuous improvement and stakeholder engagement.
The predicted salary is between 42000 - 84000 £ per year.
This range is provided by develop. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from develop
Head of Global Delivery Centre | Tech Recruitment Partner @ developrec
B2B SAAS Project Manager
Remote in the UK – regular travel to client sites
Permanent
Up to £70k
An innovative healthcare technology company is seeking a Project Manager to lead complex implementations for enterprise clients in a SaaS environment.
The ideal candidate will have a proven track record of delivering seamless customer journeys, refining processes, and driving impactful customer experiences for enterprise level clients.
The organization develops a best-in-class cloud-based clinical system, trusted by thousands of clinicians to deliver better care, streamline operations, and reduce costs.
Having treated millions of patients through its platform, the company is a recognized leader in private primary care and one of the fastest-growing practice management software providers in the UK. With recent Series B funding, it is well-positioned to accelerate its growth trajectory.
The team is united by strong cultural values:
- Impact – Doing work that matters.
- Collaboration – Working together to succeed.
- Human touch – Caring deeply about people.
This role can be performed fully remotely within the UK however you will be required to visit clients regularly
Key Responsibilities
- Project management: Lead implementation projects for large-scale customers, ensuring smooth transitions from sale to go-live. Manage detailed project plans, timelines, and milestones while keeping stakeholders informed and engaged.
- Process design & optimisation: Continuously refine onboarding processes to ensure efficiency and deliver an excellent customer experience.
- Cross-functional collaboration: Work closely with Sales, Customer Success, Product, Marketing, Migrations, and other teams to define and align on project requirements.
- Customer engagement: Serve as the primary contact for new customers during implementation, building strong relationships and managing scope, expectations, and queries.
- Metrics & reporting: Develop and track KPIs to measure project success and identify areas for improvement. Provide clear communication on project status to peers, management, and leadership.
- Documentation: Maintain resources such as workflow maps, templates, and process documentation to streamline implementations.
Candidate Profile
- Proven experience as a Project Manager delivering software implementations in a B2B Saas environment – any Healthtech experience is advantageous
- Strong background in managing large, multi-stakeholder projects for Enterprise Clients (clients that have 20+ licenses)
- Experience in a scaling, fast paced organisation
- Excellent communication skills, with the ability to simplify complex requirements for diverse stakeholders.
- Experience in requirements elicitation.
- Familiarity with Managed Service Providers and outsourced developers.
- Process-oriented mindset with a focus on continuous improvement.
- Strong rapport-building and stakeholder management skills, including with C-suite leaders.
- Data-driven approach to decision-making and process optimization.
- Ability to thrive in a high-growth, fast-paced, and dynamic environment.
- Demonstrated leadership experience in guiding teams and driving results.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Health and Human Services
- Software Development
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London, England, United Kingdom 4 months ago
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B2B SAAS Project Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B SAAS Project Manager
✨Tip Number 1
Familiarise yourself with the latest trends in B2B SaaS project management, especially within the healthcare technology sector. Understanding the unique challenges and innovations in this field will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the healthtech space, particularly those who have experience with enterprise-level clients. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale projects in the past. Highlight your ability to refine processes and improve customer experiences, as these are key aspects of the role.
✨Tip Number 4
Demonstrate your understanding of metrics and KPIs by being ready to talk about how you've tracked project success in previous roles. This data-driven approach is crucial for the position and will show your alignment with the company's goals.
We think you need these skills to ace B2B SAAS Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS project management. Focus on specific projects where you've led implementations, especially in a healthcare or tech environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and values. Emphasise your experience with enterprise clients and your ability to drive customer engagement and satisfaction.
Highlight Key Skills: In your application, clearly outline your skills in project management, stakeholder communication, and process optimisation. Use examples to demonstrate how you've successfully managed large-scale projects.
Showcase Metrics and Achievements: Include quantifiable achievements in your application. For instance, mention any KPIs you developed or improved, and how your contributions led to successful project outcomes or enhanced customer experiences.
How to prepare for a job interview at Develop
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles, especially in B2B SaaS environments. Highlight specific projects where you successfully led implementations for enterprise clients, focusing on the challenges faced and how you overcame them.
✨Demonstrate Your Process Improvement Skills
Since the role emphasises process design and optimisation, come equipped with examples of how you've refined onboarding processes or improved customer experiences in past positions. Use metrics to illustrate the impact of your changes.
✨Emphasise Cross-Functional Collaboration
The company values collaboration across teams. Prepare to share instances where you worked closely with sales, customer success, or product teams to align on project requirements. This will show your ability to engage with diverse stakeholders effectively.
✨Prepare for Customer Engagement Scenarios
As the primary contact for new customers, you'll need strong rapport-building skills. Think of examples where you managed client expectations and built relationships during implementations. Be ready to discuss how you handle queries and scope changes.
