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- Tasks: Lead a passionate team to deliver amazing coffee experiences and inspire others.
- Company: Join Costa Coffee, the UK's No 1 coffee brand, committed to inclusion and equality.
- Benefits: Competitive pay, free drinks on shift, discounts, and access to wellness perks.
- Other info: Opportunities for growth and involvement in community charity work.
- Why this job: Be a Barista Maestro and make a real impact in a vibrant, team-driven environment.
- Qualifications: Previous team leader experience and a passion for coffee and customer service.
The predicted salary is between 22000 - 24000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
We are looking for a passionate and experienced team leader to join us as a Barista Maestro. Our Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiences to our customers, our communities and to our people.
What we can offer:
- Starting pay of £10.53 - £11.53 per hour (dependant on the location of the store) rising with training
- Quarterly Feelgood points scheme – potential to earn up to £500 per year
- Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
- Costa Coffee Retirement Plan, which offers matching contributions
- Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
- Costa Discount App – 25% off food & drinks in store when you’re not working
- Cycle to Work Scheme through which you can make huge savings on bikes and accessories
- Shoes for Crews – Costa’s discounted shoe purchase scheme
- Huge savings on gym memberships & fitness accessories
- Access to Feel Good discounts, where you can get instant cashback and make savings at an array of retailers
- Opportunity to get involved in Costa’s charity work through the Costa Foundation
A bit about the role:
As a Barista Maestro you’ll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers. In addition to this you will enjoy the following:
- Act as a team leader by coaching and supporting the team to deliver unbeatable experiences, while ensuring all procedures are followed, taking the lead on shift
- Deploy the team according to the trading pattern, ensuring right people in the right place to maximise sales
- Train and accredit new Baristas, inspiring their new adventure with Costa
- Manage the day to day operations of the store when required, being accountable in the absence of the Store Manager
- Implement new marketing POS, and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunity
- Deliver health & safety, cleanliness and drive understanding and importance of the COSTA Check
- From the quality of an espresso to the maintenance of equipment, to monthly coffee excellence scores, you’ll drive the highest of standards every time
- Maintaining accurate stock levels and ensuring all on-site stock is well stored and preserved
A bit about you:
- You will have a passion for leading others and a desire to take on shared responsibility because as we know it’s all about working as a team, and of course you will really love delivering amazing coffee
- Previous Team Leader experience in a fast-paced environment is essential
- A passion for coffee, customers and colleagues - because sharing your Latte art is a part of the day job
- Constant desire to overachieve by turning knowledge into operational excellence
- Ability to embrace challenges in a fast-paced, team-driven environment
- Excellent interpersonal skills, and obsessive about customer service
- Career driven with a willingness to learn and be bold, brave and action-orientated
- Flexible approach and can-do attitude, as each day can offer exciting new challenges
A bit about us:
At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We’re the No 1 coffee brand in the UK for the 12th year in a row. As a Barista Maestro you’ll lead a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people. At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.
For any general queries, or if you feel you need adjustments to the application or online assessment process please contact [email protected]
Shift Supervisor in York employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor in York
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues. Let them know you're on the hunt for a Shift Supervisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your leadership experience and passion for coffee. Remember, confidence is key, so let your personality shine through!
✨Tip Number 3
Research the company culture at Costa Coffee. Understand their values of Passion, Warmth, Trust, and Courage. This will help you tailor your responses during interviews and show that you’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Costa Coffee family. Good luck!
We think you need these skills to ace Shift Supervisor in York
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for coffee and leading a team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've led teams in fast-paced environments before, shout about it! We love seeing how your skills match what we're looking for.
Show Your Passion: We’re all about that love for coffee and customer service. Use your application to express why you’re excited about this role and how you can inspire others on the team. Let us feel your enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like making a great cup of coffee!
How to prepare for a job interview at Dev
✨Know Your Coffee
As a Barista Maestro, your passion for coffee is key. Brush up on different coffee types, brewing methods, and the Costa menu. Being able to discuss your favourite drinks and how they’re made will show your enthusiasm and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about times when you inspired others or resolved conflicts. This will demonstrate your ability to manage and motivate a team effectively.
✨Emphasise Customer Service
Costa values exceptional customer service, so be ready to share experiences where you went above and beyond for customers. Highlight your interpersonal skills and how you create memorable experiences for patrons.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-time situations. Prepare for scenarios like handling a busy shift or training a new team member. Practising these responses will help you feel confident during the interview.