At a Glance
- Tasks: Manage key UK higher education accounts and build strong relationships.
- Company: Join Turnitin, a leader in global education innovation.
- Benefits: Flexible remote work, competitive salary, and a commitment to diversity.
- Other info: Be part of a mission-driven company focused on inclusivity and growth.
- Why this job: Make a real impact in education while working with a diverse team.
- Qualifications: Experience in account management and a passion for education.
The predicted salary is between 45000 - 55000 £ per year.
Jobs for Humanity is partnering with Turn It In to build an inclusive and just employment ecosystem.
Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company
Name: Turn It In Job Description Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space.
For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.
Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, i Thenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, Exam Soft, Ouriginal and Proctor Exam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States.
Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Come join us, and let's make change together.
Job Description Account manages UK HE customers, ensuring retention, growth and strong relationships.
As a Senior Account Manager, you will manage a portfolio of strategic customers in the UK
Senior Account Manager (UK Remote) employer: Dev
At Turnitin, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Senior Account Manager, you'll have the opportunity to engage with a wide range of educational institutions while benefiting from our commitment to employee growth through continuous learning and development initiatives. Join us in our mission to enhance education globally, all while enjoying the flexibility of a UK remote position that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (UK Remote)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dev. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dev before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager (UK Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dev:Your cover letter is your chance to shine! Tell us why you want to work at Dev specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dev!
How to prepare for a job interview at Dev
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
