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- Tasks: Supervise a team, deliver exceptional customer service, and manage department operations.
- Company: Join Colten Care, a leader in motoring and cycling products and services.
- Benefits: Enjoy discounts, health plans, and a supportive environment for career growth.
- Other info: Inclusive hiring for diverse communities; we value your unique background.
- Why this job: Step into management with training and support to achieve your career ambitions.
- Qualifications: Experience in supervising teams and delivering great customer service is essential.
The predicted salary is between 24000 - 25000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description: £11.70 per hour + performance related incentives. This position is based at our Brixton store. Core hours are 38.75 per week plus overtime.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you'll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Department Supervisor in London employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Department Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission of inclusivity and customer service excellence.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. We want you to shine when discussing your experience supervising teams and delivering exceptional service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Department Supervisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Department Supervisor role. Highlight your experience in supervising teams and delivering excellent customer service, as these are key aspects of the job.
Show Your Enthusiasm: Let your passion for retail and customer service shine through in your application. We want to see that infectious enthusiasm for our products and services, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Colten Care.
How to prepare for a job interview at Dev
✨Know the Company Inside Out
Before your interview, take some time to research Colten Care and their values. Understand their commitment to inclusivity and how they support various communities. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Department Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully supervised or coached others. Highlight how you motivated your team to achieve targets and delivered exceptional customer service.
✨Demonstrate Your Customer Service Passion
Colten Care values legendary customer service. Be ready to discuss specific instances where you went above and beyond for customers. Share how your enthusiasm for products and services has positively impacted customer experiences in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available for career development or how the team collaborates to meet sales targets. This shows your eagerness to grow within the company and your proactive approach.