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- Tasks: Provide top-notch customer service and assist with personal banking needs.
- Company: Leading contact centre in Glasgow with a focus on career growth.
- Benefits: Competitive salary, flexible hours, and extensive employee assistance programme.
- Other info: Hybrid working model with great opportunities for personal development.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Strong interpersonal skills and a professional attitude required.
The predicted salary is between 25000 - 32000 £ per year.
A leading contact centre in Glasgow is hiring a Customer Service Specialist for their Lloyds Banking Division, offering a hybrid working model. The role requires delivering exceptional customer service and assisting with personal banking needs.
Candidates should possess strong interpersonal skills and a professional demeanor. Embrace an opportunity to grow within a dynamic company that supports career development, flexible working hours, and offers extensive benefits including a competitive salary and a robust employee assistance program.
Hybrid Banking Support Specialist (Inbound Calls) employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Support Specialist (Inbound Calls)
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can highlight your interpersonal skills and professional demeanor, as these are key for the role.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to join our dynamic team and start your journey in the Lloyds Banking Division.
We think you need these skills to ace Hybrid Banking Support Specialist (Inbound Calls)
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your interpersonal skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role. Mention the hybrid working model and how you can thrive in that environment. We love seeing candidates who understand what we’re all about!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and avoid slang. We’re looking for someone who can balance friendliness with a professional demeanour, just like in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Dev
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and the services offered by Lloyds. Brush up on common banking queries and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Interpersonal Skills
Since this role is all about customer service, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will help you stand out as a candidate who can connect with customers effectively.
✨Embrace the Hybrid Model
Familiarise yourself with the hybrid working model and be ready to discuss how you can thrive in both remote and in-office settings. Highlight any previous experience you have with flexible working arrangements and how you manage your time and productivity in such environments.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, opportunities for career development, or how the company supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you.