Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver exceptional service in a fast-paced environment.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider, committed to inclusivity.
- Benefits: Enjoy generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a diverse team that values your uniqueness and supports your wellbeing.
- Why this job: Make a real impact by delighting customers and enhancing their experience every day.
- Qualifications: Customer service experience; industry knowledge is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Are you the type of person who enjoys regularly interacting with customers, offering support with enquiries and seamlessly converting them into sales? If so this could be the role for you. We’re looking for Customer Service Advisors with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time.
In the role of a Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme. If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Hire Desk Administrator in Hampshire employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Administrator in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Colten Care and their values, especially their commitment to inclusivity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when it comes to engaging with customers and handling enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hire Desk Administrator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect how you would engage with our customers.
Highlight Relevant Experience: If you've got experience in the hire or construction industry, make sure to mention it! Even if you don't, focus on your customer service background and any situations where you've successfully upsold or resolved customer issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Sunbelt Rentals!
How to prepare for a job interview at Dev
✨Know Your Product
Before the interview, take some time to research the products and services offered by the company. Understanding their range will not only help you answer questions confidently but also demonstrate your initiative and eagerness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you turned a negative experience into a positive one or how you built strong relationships with customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Emphasise Adaptability
Given the fast-paced nature of the role, be ready to discuss how you handle multiple tasks and adapt to changing situations. Share examples that highlight your flexibility and problem-solving skills, which are crucial for success in this position.