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- Tasks: Provide technical support for Stairlift installations and resolve issues on-site.
- Company: Join Stannah, a family-owned company dedicated to quality and innovation.
- Benefits: Enjoy competitive salary, profit share, generous holiday, and health benefits.
- Other info: Work autonomously with opportunities for mentoring and career growth.
- Why this job: Make a real difference by helping people with mobility solutions.
- Qualifications: Knowledge of Stairlift products and NVQ2 installation is desirable.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Job Description
We have a great opportunity for a Technical Support Engineer to join the team, to provide technical assistance during the installation of Stannah Stairlifts. The Technical Support Engineer provides essential Stairlift technical support to the Operations, sales and Installations team as part of a small Stairlift Technical Support team. This role involves travelling to sites to resolve technical issues which occur during or immediately after installation. The Technical Support Engineer will be expected to work at various sites across the South of England, whilst managing associated administrative tasks from home. The Technical Support Engineer role is suited to an Engineer, Technician or Professional within the Stairlift industry. Similar roles include Stairlift Technician, Field Support Engineer or Installation Support Engineer. The ideal candidate must have in depth knowledge and experience of working with Stairlift products and models. The Technical Support Engineer position is a great opportunity to work autonomously, managing an individual work schedule and liaising with internal teams. This includes the customer contact centre, installation depots, manufacturing, engineering and service support. It also provides opportunity for knowledge sharing and mentoring of engineers within the team who seek technical advice across the business.
Key Responsibilities:
- Provide technical and practical engineering support for Stairlift products
- Collaborate with internal departments to resolve issues and help with customer sales and installations
- Create site visit reports
- Assist with site audits and site monitoring
Minimum Requirements:
- Good Standard of knowledge of Stairlift Products and Models
- NVQ2 stairlift installation desirable
Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
Technical Support Engineer - Stairlifts in Farnham employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Stairlifts in Farnham
✨Tip Number 1
Network like a pro! Reach out to folks in the stairlift industry or related fields. Use LinkedIn to connect with current employees at Stannah and ask for insights about the role. A friendly chat can sometimes lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of stairlifts. Be ready to discuss specific models and troubleshooting scenarios. Show them you’re not just a candidate, but a stairlift enthusiast!
✨Tip Number 3
Don’t forget to highlight your soft skills! As a Technical Support Engineer, communication is key. Share examples of how you've effectively collaborated with teams or resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Stannah family. Let’s get you that interview!
We think you need these skills to ace Technical Support Engineer - Stairlifts in Farnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Stairlift products and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Don’t forget to mention any experience you have in customer support or technical assistance.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with practical solutions, especially in a hands-on role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Stannah!
How to prepare for a job interview at Dev
✨Know Your Stairlifts
Make sure you brush up on your knowledge of Stairlift products and models. Familiarise yourself with the technical specifications and common issues that arise during installation. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved technical issues in the past. Think about times when you had to troubleshoot on-site or collaborate with a team to find solutions. This will demonstrate your ability to think on your feet and work well under pressure.
✨Emphasise Team Collaboration
Since this role involves liaising with various internal teams, be ready to talk about your experience working collaboratively. Highlight instances where you've successfully communicated with sales, engineering, or customer service teams to resolve issues or improve processes.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.