Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead retail operations, ensuring excellent customer experiences and team engagement.
- Company: Colten Care, committed to inclusivity and diversity in the workplace.
- Benefits: Opportunity for career growth, competitive salary, and a supportive work environment.
- Other info: Join a dynamic team that values every individual and promotes a culture of excellence.
- Why this job: Take your management skills to the next level while making a real impact.
- Qualifications: Experience in junior management, strong communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Our Deputy Managers are brilliant retail leaders, accountable for the day to day running of our stores in the absence of the Store Manager. With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level. You will be responsible for the customer experience, for maximising profit and minimising loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviours at all times.
Colleagues and customers are at the heart of this role. You’ll encourage, praise and celebrate success with your team, and create an environment where both colleagues and customers feel valued, building trust and loyalty. A keen operator, you’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery. You will be a visible and central presence on our sales floor, leading by example.
Day to day you will ensure effective planning in store deployment, operational and commercial changes, and stock protocols. You’ll support the recruitment, development and management of our store colleagues, and will drive great engagement with your team. Creating a culture of customer excellence, you’ll ensure that effective targets are set and delivered, with customer satisfaction a priority. Operational compliance will ensure that standards are met and our customers and teams are protected.
You’ll need the following skills and experience for success in this role:
- Experience in a junior management role, ideally in a retail sales environment
- Experience of managing colleagues and one to one coaching
- Experience of meeting compliance standards across health and safety and retail operational standards
- Experience of labour force scheduling, and associated time management skills
- Experience of delivering coaching/training in the moment to ensure that customers have a great experience
- A track record of success in delivering against sales targets, including attachment sales
- Evidence of delivering against customer metrics
- Evidence of commercial acumen and an appreciation of current operating environment
- Excellent communication skills, verbally and in writing
- IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house system
Deputy Manager - Designate employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Designate
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Deputy Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to retail management. Think about how you would handle customer complaints or motivate your team, and be ready to share your experiences!
✨Tip Number 3
Show off your passion for customer excellence! During interviews, highlight specific examples of how you've improved customer satisfaction in previous roles. This will demonstrate that you truly understand the importance of putting customers first.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Deputy Manager - Designate
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you care about creating a fantastic customer experience and leading a team. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your junior management experience and any relevant skills that match the job description. We love seeing candidates who take the time to connect their experiences with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, so make sure your written application reflects that!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Dev
✨Know the Company Inside Out
Before your interview, take some time to research Colten Care and their values. Understand their commitment to inclusivity and how they support diverse communities. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Deputy Manager - Designate, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Excellence
Since customer experience is at the heart of this role, be ready to discuss how you've previously ensured high levels of customer satisfaction. Share specific metrics or feedback that highlight your success in this area, and express your passion for creating a positive shopping environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team culture, how they measure success in the role, or what challenges the store currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.