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- Tasks: Support students with their enquiries and provide exceptional customer service.
- Company: Colten Care, committed to inclusivity and diversity in the workplace.
- Benefits: Full-time hours, work from home flexibility, and comprehensive training.
- Other info: Join a supportive team that values diverse backgrounds and experiences.
- Why this job: Make a difference by helping students navigate their educational journey.
- Qualifications: Strong communication skills and a positive attitude towards helping others.
The predicted salary is between 24000 - 30000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Location: Bristol Office for Training, then Work From Home
Shifts: Full time 40.00 Monday – Friday between 8:00am and 6:00pm.
Training Duration: 3 Weeks
The Role: The student recruitment team is the first point of contact for students (undertaking OU study and considering their next modules), and enquirers seeking information about OU study. Contact is primarily telephone, but with email, letter, webchat as necessary. Includes processing fee payments. Agents will be required to present a seamless, consistent experience to OU students and enquirers, helping OU achieve its student number targets. Team members need to be confident using the telephone, and confident working with complex systems and information as the role will make use of multiple databases to maintain student, company and enquirer details.
What else do we need from you?
- A good attitude that revolves around seeking to understand candidates, and presenting information that will act to educate them, or help them progress on their journey.
- Confidence, resilience, and a dedicated approach to providing an exceptional level of service.
- A good level of written communication skills.
Customer Service Representative employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Colten Care. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly when it matters most.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise and communicate effectively. These are key traits for a Customer Service Representative, so let them shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight relevant experiences and skills that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dev
✨Know the Company
Before your interview, take some time to research Colten Care and their mission. Understanding their commitment to inclusivity and how they support diverse communities will help you align your answers with their values.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value the conversation and are genuinely interested in providing the best service possible, which is crucial for a Customer Service Representative.
✨Showcase Your Communication Skills
Since the role involves a lot of telephone communication, be prepared to demonstrate your verbal communication skills. Practice speaking clearly and confidently about your experiences, especially those that highlight your ability to assist others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Think of examples from your past experiences that showcase your problem-solving skills and resilience.