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- Tasks: Provide top-notch customer service and support for our clients.
- Company: Join Teleperformance, ranked 25th in Fortune's Best Workplaces!
- Benefits: Competitive salary, flexible shifts, and generous holiday allowance.
- Other info: Great career progression opportunities and a vibrant team culture.
- Why this job: Make a difference while enjoying a supportive and inclusive work environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 22800 - 24000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of these communities, do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
Here is all you need to know…
- Start Date: Open Opportunities throughout Jan/Feb/Mar
- Salary: £22,800 - £11 p/h (with potential to earn over £24,000 with our earning schemes)
- Job Type: Full Time - Permanent
- Working Hours: 40 hours per week (including training)
- Training hours: 09:00am – 17:30pm Monday – Friday
- Operational hrs after training: Fully flex 08.00 - 20.00 Mon - Sun
We can offer flexible shifts with options for a 4-day working week to support a positive working life balance.
Training: 2 weeks based in Glasgow, City Park. Joining the team: First 3-months working on-site in Glasgow with supported travel costs then opportunity to choose on-site or at-home working whichever suits you best.
Here are our key benefits…
- Earn up to £1,200 with our high reward ‘Refer A Friend’ scheme
- Initial 3 months working on-site in Bristol (support travel costs) then opportunity to choose on-site or at-home working whichever suits you best
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
- 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
- Fantastic opportunity for those interested in progressing a career in finance
- Genuine career progression opportunities through our supported internal development programmes
- Length of Service and monthly recognition awards
- Life Assurance Cover
- Energy, Insurance and Broadband support through our Perks at Work Platform
- Up to 15% off major retailers
Customer Service Consultant employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that job.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Don’t forget to showcase your unique experiences! If you identify with any of the communities mentioned, share how your background gives you a different perspective on customer service. It’s all about standing out!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for you.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Customer Service Consultant role. Highlight relevant skills and experiences that match what we’re looking for, especially in customer service!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Dev
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance and their values. Understanding their commitment to inclusivity and customer service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Consultant, communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively handled customer interactions.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints, as these are likely to come up during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process or opportunities for career progression within Teleperformance.