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- Tasks: Provide technical support for Stairlift installations and resolve issues on-site.
- Company: Join Stannah, a family-owned company dedicated to quality and innovation.
- Benefits: Enjoy competitive salary, profit share, generous holiday, and health benefits.
- Other info: Work autonomously with opportunities for mentoring and career growth.
- Why this job: Make a real difference by helping people with mobility solutions.
- Qualifications: Knowledge of Stairlift products and NVQ2 installation preferred.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Job Description
We have a great opportunity for a Technical Support Engineer to join the team, to provide technical assistance during the installation of Stannah Stairlifts. The Technical Support Engineer provides essential Stairlift technical support to the Operations, sales and Installations team as part of a small Stairlift Technical Support team. This role involves travelling to sites to resolve technical issues which occur during or immediately after installation. The Technical Support Engineer will be expected to work at various sites across the South of England, whilst managing associated administrative tasks from home. The Technical Support Engineer role is suited to an Engineer, Technician or Professional within the Stairlift industry. Similar roles include Stairlift Technician, Field Support Engineer or Installation Support Engineer. The ideal candidate must have in depth knowledge and experience of working with Stairlift products and models. The Technical Support Engineer position is a great opportunity to work autonomously, managing an individual work schedule and liaising with internal teams. This includes the customer contact centre, installation depots, manufacturing, engineering and service support. It also provides opportunity for knowledge sharing and mentoring of engineers within the team who seek technical advice across the business.
Key Responsibilities:
- Provide technical and practical engineering support for Stairlift products
- Collaborate with internal departments to resolve issues and help with customer sales and installations
- Create site visit reports
- Assist with site audits and site monitoring
Minimum Requirements:
- Good Standard of knowledge of Stairlift Products and Models
- NVQ2 stairlift installation desirable
Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
Technical Support Engineer - Stairlifts in Christchurch employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Stairlifts in Christchurch
✨Tip Number 1
Network like a pro! Reach out to folks in the stairlift industry, attend relevant events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical knowledge during interviews or networking chats. Bring up specific experiences where you've solved problems or helped customers, especially with stairlift products.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for site visits! If you're called for an interview, think about how you'd approach real-world scenarios. Brush up on common technical issues and solutions related to stairlifts, so you can impress them with your hands-on knowledge.
We think you need these skills to ace Technical Support Engineer - Stairlifts in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Stairlift products and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention any experience you have in customer support or technical assistance.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with practical solutions, especially in a hands-on role like this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dev
✨Know Your Stairlifts
Make sure you brush up on your knowledge of Stairlift products and models before the interview. Familiarise yourself with common technical issues and solutions, as well as the installation process. This will show that you're not just interested in the role but also have a genuine understanding of the products you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved technical issues in the past. Think about times when you had to troubleshoot on-site or collaborate with other teams to find solutions. This will demonstrate your ability to think on your feet and work autonomously, which is crucial for this role.
✨Emphasise Team Collaboration
While the role involves a lot of independent work, it's important to highlight your experience working with internal teams. Be ready to talk about how you've collaborated with sales, engineering, or customer service teams in previous roles. This shows that you can effectively communicate and share knowledge, which is key in a support role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.