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- Tasks: Lead and inspire a team to deliver exceptional customer service in aircraft cleaning.
- Company: Colten Care, committed to inclusivity and diversity in the workplace.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Other info: Join a progressive team that values feedback and employee development.
- Why this job: Make a real difference while working in a dynamic and rewarding role.
- Qualifications: Full driving licence and leadership skills required.
The predicted salary is between 27200 - 28000 £ per year.
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Colten Care
Pay Rate: £13.08 made up for a basic of £12.08 plus waiting allowance.
ROLE SUMMARY: To provide our customers with an efficient professional cleaning service as per their specifications to include secure cleans/searches if requested. Project a smart able attitude to our customers through thorough work practices and a high degree of personal appearance at all times, ensuring compliance with company policies and procedures. A FULL driving licence is required for this role.
The role of the Supervisor is to lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values: People, Professionalism, Partnership.
Expectations and Responsibilities:
- To consistently work in a safe and effective manner, ensuring that any action taken does not cause a risk either to themselves or any other party. This involves the reporting of any near miss event or workplace-related injuries in the first instance.
- Ensure all safety and security processes and procedures are complied with at all times.
- Actively encourage open and honest near miss reporting.
- Complete regular audits of the Valet Department.
- Ensure compliance with all Swissport SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
- Lead by example to ensure we deliver consistently great customer experiences at every touchpoint, including timely valet service on the airframes.
- Ensure available resources are used to the optimum level (monitor and control overtime).
- Support and identify training needs and where required train, coach and mentor the team.
- Guide and develop new recruits who join the team.
- Encourage team leaders and agents to provide support to new recruits in order for them to fulfil their role in its entirety.
- Create and maintain a progressive, open feedback culture by managing the performance of employees.
- Employee recognition notices to be issued to monitor both positive and negative standards of performance.
- Supervisors will be the first point of contact for employees when resolving issues.
- Track and report absence levels by recording absence and completing return to work interviews with employees.
- Be a point of contact on the airfield to resolve any issues.
- Assist and provide support to Team Leaders in delay situations, keeping safety at the front of the team throughout.
Aircraft Services Supervisor employer: Dev
Contact Detail:
Dev Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aircraft Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experiences. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re all about inclusivity and want to see diverse candidates. If you identify with any of the communities mentioned, we encourage you to take the leap and submit your application.
We think you need these skills to ace Aircraft Services Supervisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Aircraft Services Supervisor role. Highlight your relevant skills and experiences that align with the job description, especially around leadership and customer service.
Show Your Passion: Express your enthusiasm for the role and our mission at StudySmarter. Let us know why you’re excited about the opportunity to lead and inspire a team in delivering great customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dev
✨Know the Company Values
Before your interview, take some time to research Colten Care and their commitment to inclusivity. Understanding their values around People, Professionalism, and Partnership will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Aircraft Services Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your capability to inspire and engage others.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be ready to discuss how you’ve prioritised safety in previous positions. Mention any specific protocols you followed or initiatives you took to ensure a safe working environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team culture, training opportunities, or how they handle employee feedback. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.