Sales & Billing Support

Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role. This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing. Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well. This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers. Please note this role falls under the Commercial & Implementation department and is not a Finance role.

Key Responsibilities

• Check invoices raised or received for accuracy. This includes validating incoming invoices against actuals.
• Set up new customer accounts.
• Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.
• Ensure customer rates are kept up to date, allowing for accurate billing.
• Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing/invoicing issues.
• Create and maintain ratecards and volume information for customers.
• Create customer proposal documents and Contracts using information provided by various sources (i.e. Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.
• Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.
• Issue monthly credit notes as requested by CBS UK Claims Team.
• Maintain customer database/mailing lists.
• Work closely with Credit Control to ensure payment of invoices.
• Gain a thorough understanding of all the various products and services available to CBS customers.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.

Skills and Experience

• A degree or a minimum of 2 years relevant experience.
• 1 to 2 years of experience in a billing related role, or at least 3 years in an administrative position.
• Logistics background would be preferred, but not essential.
• Comprehensive Microsoft Office knowledge is essential, especially Excel.
• Proficient in analysing and summarising large volumes of data in Excel.
• Excellent level of numeracy.
• Structured in approach with high attention to detail.
• Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.
• Confident to work within a fast‑paced environment.
• Trustworthy and discreet in handling sensitive information.
• Flexibility to handle changing priorities/daily tasks and workloads.

Benefits

• A competitive salary.
• Generous holiday entitlement.
• Pension scheme which includes life assurance.
• Access to professional employee assistance and wellbeing programme.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.
• Training and Development opportunities with a strong focus on internal promotion.

HOURS

Monday-Friday 9:00am – 5:30pm (will require occasional work outside these times and BH working for month end).

REPORTS TO

Commercial & Implementation Manager.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.