Overview
In this role you will define the product vision and roadmap for Customer Service Management across a global logistics network. You will partner with IT and business stakeholders to drive value, improve processes and user experience, and ensure scalability and governance of a portfolio of platforms. You will influence senior leaders and lead cross-functional initiatives to deliver measurable outcomes. This position offers the opportunity to shape services that touch customers, operations, and strategic investments at scale.
Responsibilities
- Define and own product vision, strategy, and roadmap aligned with DHL Supply Chain priorities
- Act as the primary IT partner to business stakeholders to align priorities and outcomes
- Own Customer Service Management outcomes, delivering scalable, value-driven solutions
- Improve customer service processes, workflows, and user experience to boost business value
- Bridge Real Estate/business teams and IT delivery teams for seamless collaboration
- Oversee a portfolio of business platforms with governance and enterprise alignment
- Lead complex cross-functional initiatives with strong stakeholder management
- Manage financial planning, business cases, budgeting, and ROI tracking
- Influence senior stakeholders globally and negotiate scope and trade-offs
- Drive continuous improvement, simplification, and innovation while coaching others
Key requirements
- 6+ years of product management experience with proven strategy and roadmapping
- Experience in business case development, financial planning, budgeting, and ROI tracking
- Excellent stakeholder management, influencing, and negotiation skills
- Proven track record of leading cross-functional initiatives and scalable solutions
- Bachelor's degree in a related field
- stakeholder management
- influencing
- negotiation
- product strategy
- roadmap management
- business case development
Senior Customer Solutions Product Manager employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
