At a Glance
- Tasks: Lead a dynamic team in a fast-paced automotive logistics environment.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy 33 days annual leave, pension scheme, and lifestyle discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while driving operational excellence and team development.
- Qualifications: Experience in warehouse management and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Rugby (CV21)
Grade: RCS. M
Shift patterns: Monday-Friday. Evening Shift (14:00-22:00)
Contract Type: Permanent (Full-Time)
Are you a proactive and driven operations professional looking to make a real impact within a fast-paced automotive logistics environment? DHL is seeking an Operations Support Manager to join our dedicated team in Rugby, supporting our exciting partnership with Omoda & Jaecoo. This is a fantastic opportunity to play a key role in delivering operational excellence, driving continuous improvement initiatives, and supporting the successful day-to-day management of a growing automotive contract. Working closely with operational leaders and key stakeholders, you'll help ensure outstanding service delivery, efficiency, and customer satisfaction.
A TYPICAL DAY MAY INVOLVE:
- Managing a team of up to 30 staff (Warehouse colleagues, First Line Managers and Team Leader)
- Manage and optimise operational performance against key KPIs, ensuring productivity, quality, service, cost, and customer objectives are consistently achieved
- Drive operational excellence and continuous improvement through performance analysis, root cause investigation, Kaizen activities and the implementation of sustainable process improvements
- Lead a safe, compliant and high-performing operation by championing a Safety First culture, driving behavioural safety practices, and ensuring adherence to all Health & Safety, security, and environmental standards
- Provide strong leadership to frontline and supervisory teams, fostering a culture of accountability, engagement, development and high performance across the site
- Develop robust resource plans aligned to forecast volumes, ensuring effective workforce deployment, labour utilisation, succession planning and coaching opportunities
- Build and maintain strong customer relationships, acting as a key operational contact while delivering service excellence, regular performance reviews, and continuous improvement initiatives
- Ensure operational processes, SOPs, training programmes and compliance requirements are maintained to support a best-in-class operation
- Partner with the customers and key stakeholders to drive employee engagement, recognition, wellbeing, and business growth opportunities while supporting long-term contractual success
THIS ROLE WOULD SUIT PEOPLE WHO:
- Previous warehouse management experience within a fast-paced logistics operation is essential
- Proven leadership experience as a Team Leader/First Line Manager/Shift Manager is essential
- Strong people management skills with the ability to motivate and develop teams
- Excellent communication skills, professionalism and strong attention to detail
- Experience working in a high-volume, high-pressure environment and managing demanding customer relationships
- Confident, resilient, and able to remain professional when challenged
- Strong analytical skills, including Excel (pivot tables and data analysis) and Microsoft Office
- Experience using Warehouse Management Systems (WMS), ideally Manhattan
WHY JOIN US?
- Free on-site parking
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 17th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Operations Support Manager in Rugby employer: Deutsche Post DHL
At DHL Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Video Producer in our Southern Hub, you'll enjoy competitive benefits, including generous holiday entitlement and outstanding training opportunities, while working on high-profile projects across Europe that truly make a global impact. Join us to unleash your creative potential and grow within one of the world's most recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Rugby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Deutsche Post DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Deutsche Post DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Deutsche Post DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Manager in Rugby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Deutsche Post DHL:This is your chance to really connect with the team at Deutsche Post DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Deutsche Post DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Deutsche Post DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Deutsche Post DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Deutsche Post DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
