Overview
In this role you will oversee ramp operations at the EMA Hub, ensuring safe unloading and loading of air cargo and on-time distribution. You collaborate with cross-functional teams to maintain regulatory compliance and efficient throughput. You drive safety, planning, and staff development while supporting continuous improvement initiatives. This position offers an opportunity to lead a frontline team in a fast-paced aviation hub and contribute to reliable network performance.
Responsibilities
- Coordinate safe ramp operations through effective staff and resource management
- Ensure activities comply with Company and International Standards (Health and Safety at Work Act, Aviation Security Act, GSOP/Q-Pulse)
- Meet deadlines and schedules
- Liaise with external third-party customers
- Support DHL Core operations as required
- Identify training requirements
- Input LRT data
- Support continuous improvement initiatives
- Handle narrow and wide-bodied aircraft operations
- Facilitate CIS & EOS processes
- Manage team including time and absence
- Advise on conflict, grievances, and disciplinary procedures
- Provide development and motivational feedback
- Conduct quarterly team Check-Ins
- Encourage participation in Employee Opinion Survey and action follow-up
- Motivate, mentor and support staff to build high-performing teams
- Oversee Health and Safety compliance for team and area
- Maintain understanding of Health and Safety Policy and associated risks
Key requirements
- Clear knowledge of Ramp and Hub operations
- Safety-first attitude
- Understanding of Ground Support Equipment used in operation
- Excellent communication and interpersonal skills
- Self-confident with ability to lead and motivate staff
- Ability to prioritise workload of self and others
- Ability to make dynamic decisions
- Strong planning and organisational skills
- Ability to interact with staff from other departments
- Clear understanding of EOS & CIS and its importance to the business
- Operations background (preferable)
- Must meet criteria for issue of an Airport Pass
- Must hold a full driving licence
- leadership and people management
- clear communication
- conflict resolution
- Ramp and Hub operations knowledge
- Ground Support Equipment understanding
- EOS & CIS familiarity
Operations Ramp Supervisor employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
