Operations Agent
Location: DHL Express (UK) Ltd, 3, Easter Park, Earlsway, Thornaby, Stockton-On-Tees, Cleveland, TS17 9NT
Shift Pattern: Monday - Friday 10:00 - 19:00
We\'re looking for a motivated and customer-focused Operations Agent to join our team at Stansted! If you thrive in a fast-paced environment and love delivering exceptional service, this could be your next big move within DHL!
Role Overview:
As the face of our Service Centre, you\'ll be the first point of contact for both internal and external customers. You\'ll manage queries, support operational tasks, and help maintain our high standards of service and professionalism.
Key Responsibilities:
- Provide top-tier customer service face-to-face and over the phone.
- Manage administrative and operational tasks efficiently.
- Use multiple IT systems to support daily operations.
- Act as Service Centre receptionist when needed.
- Ensure compliance with safety, security, and customs procedures.
- Support problem resolution and redistribution of shipments.
What You\'ll Bring:
- Excellent communication and inter-personal skills
- Strong IT and operational process knowledge
- Ability to stay calm under pressure and solve problems.
- A collaborative mindset and a \"can-do\" attitude
- Previous experience in Logistics or admin is a plus!
What\'s in It for You:
- Competitive salary
- Performance-related bonus schemes
- Generous holiday entitlement
- Excellent pension & life assurance
- Enhanced maternity pay.
- Sick pay & wellbeing support
- Discounts on retail, entertainment, gym memberships & more
- Fantastic training & development opportunities
Privacy Notice
DHL International (UK) Ltd, act as a \"Data Controller\" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
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Operations Agent employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
