NCG Road Agent

Location: DHL Aviation, East Midlands Airport

Contract type: Permanent

Hours: Monday to Friday, 21:00 - 05:30 (40 hours per week flexibility required)

Department: Operations - NCG Road

Grade: O

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Kick start your career with the #1 Best Workplace in Europe

At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.

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Why You’ll Love Working With Us

• You’ll get amazing benefits while building your future:
• Competitive salary + shift allowance
• Annual bonus (up to 5%)
• Free onsite parking
• Pension (up to 6% company contribution)
• My DHL Rewards – discounts at 3,000+ retailers
• Private medical (after 12 months)
• Spark – wellbeing support
• Cycle to Work Scheme
• Enhanced Maternity Pay
• CIS Induction Week

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About the Role

As an NCG Road Agent, you'll play a key role in keeping DHL's UK and European transport network moving. You'll monitor shipments, coordinate operational activity, provide real‑time updates, and work closely with colleagues, customers, and partners to ensure excellent service, network visibility, and smooth day‑to‑day operations in a fast‑paced logistics environment.

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What You’ll Be Doing

• Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
• Support the field operations by ensuring all checkpoint have been applied for full network and customer visibility.
• Gain the trust and support of wider linehaul teams, internal and external customers
• Provide administrative and operational tasks, necessary to effectively and accurately capture and communicate movement details and updates to the network as per GSOP Compliances.
• Manage day to day workload and seek support when required.
• Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
• Communicate with colleagues ensuring that service delivery levels are consistently high.
• To help manage the day to day network operation (UK road and air network/ EU Road network).
• To liaise with the operation team to ensure our standard processes and procedures are observed.
• To report on any concerns that threaten the integrity of our security.
• Adhere to legislation including Health and Safety, Working Time Directive regulations and all company procedures.
• Perform any other reasonable duties as required ie Yard duties/Winter Ops

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What You’ll Bring

• Full UK driving licence
• Strong organisational and planning skills
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Administrative experience (preferred)
• DHL operational knowledge (beneficial)
• Logistics and supply chain knowledge (beneficial)
• Proficiency in logistics systems/software (beneficial)

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Closing Date

11th September 2026

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Our Recruitment Process

We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency‑based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two‑way process, and we want to make sure DHL is right for you too.

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Important Information

Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.