b Overview /b p In this role you will define the product vision and roadmap for Customer Service Management across a global logistics network. You will partner with IT and business stakeholders to drive value, improve processes and user experience, and ensure scalability and governance of a portfolio of platforms. You will influence senior leaders and lead cross-functional initiatives to deliver measurable outcomes. This position offers the opportunity to shape services that touch customers, operations, and strategic investments at scale. /p b Responsibilities /b ul li Define and own product vision, strategy, and roadmap aligned with DHL Supply Chain priorities /li li Act as the primary IT partner to business stakeholders to align priorities and outcomes /li li Own Customer Service Management outcomes, delivering scalable, value-driven solutions /li li Improve customer service processes, workflows, and user experience to boost business value /li li Bridge Real Estate/business teams and IT delivery teams for seamless collaboration /li li Oversee a portfolio of business platforms with governance and enterprise alignment /li li Lead complex cross-functional initiatives with strong stakeholder management /li li Manage financial planning, business cases, budgeting, and ROI tracking /li li Influence senior stakeholders globally and negotiate scope and trade-offs /li li Drive continuous improvement, simplification, and innovation while coaching others /li /ul b Key requirements /b ul li 6+ years of product management experience with proven strategy and roadmapping /li li Experience in business case development, financial planning, budgeting, and ROI tracking /li li Excellent stakeholder management, influencing, and negotiation skills /li li Proven track record of leading cross-functional initiatives and scalable solutions /li li Bachelors degree in a related field /li /ul ul li stakeholder management /li li influencing /li li negotiation /li li product strategy /li li roadmap management /li li business case development /li /ul
Senior Customer Solutions Product Manager in Milton Keynes employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
