At a Glance
- Tasks: Lead IT service excellence and innovate processes for top-notch service delivery.
- Company: Join DHL, the global leader in logistics with a vibrant IT team.
- Benefits: Enjoy private medical insurance, 26 days leave, and flexible working options.
- Other info: Be part of an inclusive workplace that values your unique skills.
- Why this job: Make a real impact in a dynamic role that drives operational excellence.
- Qualifications: Experience in IT Service Management and a passion for tech solutions.
The predicted salary is between 57704 - 70528 £ per year.
Contract Type: Permanent (Full-Time)
Location: Remote, with travel across the UK.
DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.
We're looking for an experienced IT Service Manager to play a pivotal role within our IT Service Management (ITSM) function. You'll be driving service excellence, strengthening customer experience, and ensuring the smooth and reliable delivery of IT services across the organisation. This is a hands-on, influential position where you will work collaboratively with peers, technical teams, and senior stakeholders to maintain the highest standards of operational performance.
WHAT YOU'LL DO
- Drive Performance: day-to-day delivery and governance of key ITIL disciplines, including IT Service Management, Incident Management, Change Management, Operational IT Risk Management, and Transition Management / Project Change Office.
- Innovate: Manage, shape and embed best-practice ITSM processes, ensuring consistency, reliability, and continuous improvement in how IT services are delivered.
- Drive operational excellence from both internal and external resolving teams.
- Lead with Purpose: Provide ‘Enhanced Support' to designated customers or sites during critical operational periods or exceptional circumstances through proactive engagement with technical resolver teams during emergency incidents, ensuring timely, structured, and accurate communication to customer groups.
- Ensure Compliance: Drive fast, coordinated resolution by working closely with product and solution owners, maintaining heightened focus during peak operational windows to support business continuity.
WHAT YOU'LL BRING
- Experience gained in an operational IT Service Management role working within a large, complex organisation.
- Proven IT supply and service management experience is essential.
- Experience of managing IT Service management delivery to customers within a similar discipline is essential.
- Relevant IT experience and qualifications preferred with experience in an IT field and ability to quickly grasp IT concepts essential.
- ITIL Foundation V4 Qualification is desirable.
WHY JOIN US?
- Private Medical Insurance
- 26 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- Flexible working options available
- Generous pension scheme with an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 16th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
IT Service Manager in Milton Keynes employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Deutsche Post DHL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Deutsche Post DHL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Deutsche Post DHL!
✨Direct Apply to Deutsche Post DHL
Let's not forget to apply directly through the Deutsche Post DHL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deutsche Post DHL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deutsche Post DHL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deutsche Post DHL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
