Grade: RCS Grade HContract Type: Permanent (Full-Time)Location: Remote – with some travel across UK as required.Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.We are seeking an experienced IT Director – Customer Solutions to lead on the IT delivery and governance elements on strategic Defence and Public Sector logistics and supply chain bids, tenders, and complex IT transformation opportunities.The role will provide leadership and direction regarding IT products and services to the Sales and Business Development community across the region, ensuring alignment with Sector, Product, and Solution Design strategies. You will play a key role in driving regional growth and customer retention initiatives and leading IT Business Development services.WHAT YOU'LL DODrive Performance: Partner closely with Sales, Business Development, Business Units, IT Product, and Solution Design teams to understand commercial priorities, account strategies, and growth objectives, translating these into effective IT engagement and solution strategies.Develop Strategic Direction: Define, govern, and communicate IT strategies for key pursuits and customer accounts, ensuring clear solution direction, architectural alignment, and a compelling value proposition.Foster Innovation: Build and maintain strong relationships with senior internal stakeholders and strategic customers, identifying opportunities where technology can create competitive differentiation and business value.Shape Growth Opportunities: Plan, prioritise, and manage the forward pipeline of IT business development activity across key customers and pursuits, ensuring resources are focused on the highest-value growth opportunities.Lead with Purpose: Direct and coordinate IT involvement in strategic customer bids, tenders, and commercial opportunities, ensuring technology solutions are differentiated, customer-focused, and aligned to business objectives.Ensure Governance and Quality: Oversee the allocation and governance of work across the Customer Solutions team for specific bids. Provide peer review, quality assurance, and constructive challenge for opportunity deliverables, ensuring consistency, compliance, and excellence in solution development.WHAT YOU'LL BRINGLogistics and or Supply Chain industry experience is essential.Prior knowledge of working on logistics bids and tenders for the Defence or Public Sector focusing on the IT elements of the submission.Strong customer engagement skills with the ability to influence internal stakeholders, customers and suppliers and present information in a clear and concise way.Proven ability to manage a broad range of tasks and challenges, working to tight deadlines and making informed decisions under pressure.Resilience and prepared to challenge colleagues, suppliers and customers as appropriate.Experience delivering or supporting large-scale (30m+), multi-site, multi-application projects or tenders.Ability to interpret and apply IT strategies, standards, and policies effectively.WHY JOIN US?Use of a company car (or car allowance) including hybrid and electric vehiclesPrivate Medical Insurance26 days annual leave with the option to buy additional daysDiscretionary bonus based on performanceWe're happy to talk about flexible working – just ask about alternative patterns at interviewJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contributionFree confidential 24/7 GP consultationsHundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.BUILDING AN INCLUSIVE WORKPLACEAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th October. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. #DSCUKICFJob SummaryJob number: 43223Date posted : 2026-09-17Profession: ITEmployment type: Permanent
IT Director - Customer Solutions in Milton Keynes employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
