At a Glance
- Tasks: Manage customer operations and drive performance in a fast-paced logistics environment.
- Company: Join DHL, a global leader in supply chain management.
- Benefits: Enjoy free parking, generous leave, and a strong pension scheme.
- Other info: Be part of an inclusive workplace that values diverse experiences.
- Why this job: Make a real impact by building strong client relationships and leading continuous improvement.
- Qualifications: Operations experience and excellent communication skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
Location: Milton Keynes (MK4)
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00)
Contract Type: Permanent (Full-Time)
At DHL Supply Chain, we don't just move products, we power some of the world's most innovative digital brands. We're looking for a dynamic Contract Manager to join our Milton Keynes operation, taking ownership of a key customer partnership and ensuring exceptional service, operational excellence, and commercial success.
If you're passionate about building strong client relationships, driving performance, and leading continuous improvement within a fast-paced logistics environment, this is your opportunity to make a real impact with a global market leader.
A TYPICAL DAY MAY INVOLVE:
- Lead the day-to-day management of customer operations, acting as the primary escalation point for service issues, problem resolution, and customer concerns.
- Build and maintain strong relationships across multiple customer brands, ensuring exceptional service delivery and customer satisfaction.
- Drive operational performance by balancing service excellence, contractual compliance, and commercial objectives.
- Coach, develop, and support team members, creating a high-performance culture focused on continuous improvement and customer success.
- Provide clear leadership, direction, and guidance to ensure teams consistently achieve customer and business KPI's.
- Collaborate with operational, technical, finance, legal, and support functions to deliver contractual commitments while protecting profitability and managing commercial risk.
- Monitor performance against internal and external KPIs, using effective stakeholder management and governance to drive best-in-class customer service.
- Proactively identify service improvement opportunities, implement innovative solutions, and add value through consultation, continuous improvement, and customer-focused initiatives.
THIS ROLE WOULD SUIT PEOPLE WHO:
- Previous Operations experience is essential.
- Proven track record in a customer service environment.
- Experience of building a strong customer relationship.
- Excellent communication both verbally and written, to all levels.
- Strong data analytical skills.
- Able to articulate problems professionally and challenge in the right way.
- IT literate and able to adopt to new technologies.
WHY JOIN US?
- Free parking and on-site canteen.
- 33 days annual leave.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
WHO WE ARE:
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE:
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 28th September, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
Contract Manager in Milton Keynes employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Milton Keynes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Deutsche Post DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Deutsche Post DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Deutsche Post DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Manager in Milton Keynes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Deutsche Post DHL:This is your chance to really connect with the team at Deutsche Post DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Deutsche Post DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Deutsche Post DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Deutsche Post DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Deutsche Post DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
