At a Glance
- Tasks: Lead and develop the UK Operations team to deliver top-notch customer care.
- Company: Join DHL Global Forwarding, a leader in logistics with a passion for people.
- Benefits: Enjoy competitive salary, generous holidays, and wellness programmes.
- Other info: Diversity is key; we welcome talent from all backgrounds.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Good organisational skills and a year of logistics office experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
DHL Global Forwarding (DGF) is part of the DHL Group, employing around 31,000 freight forwarding experts in more than 190 countries. We are specialists in Air, Ocean and Rail Freight, committed to helping our Forwarders realise their full potential.
Role Overview
The Operations Supervisor will lead and develop the UK Operations team to manage operations and issues in a timely fashion, ensuring a first-class Customer / European Partner Experience. This includes managing interactions with the Global Service Centre, supporting management across operational priorities, and driving team performance in line with strategic objectives.
Key Responsibilities:
- Lead & Develop UK Operations team to deliver excellent customer care for DHL Freight customers and European partners.
- Conduct regular 1.1’s to provide feedback and define positive and developmental objectives.
- Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely manner.
- Ensure all documentation is completed to meet timelines and process requirements.
- Maintain a high-level relationship with Palletways.
- Manage queries from the Global Service Centre (GSC).
- Ensure compliance with DPDHL Code of Conduct and other compliance requirements.
- Contribute to the First Choice continuous improvement program.
Skills and Experience:
- Good organisational, IT and communication skills.
- Intermediate use of MS Office Packages - preferred.
- Knowledge of Dangerous Goods - desired.
- Ability to focus on identifying and meeting customer's needs.
- Ability to think and act across boundaries.
- Contributes new ideas and challenges the status quo.
- Good communication skills both individually and to internal/external customers.
- Methodical and organised approach to work with the ability to prioritise tasks.
- One year Logistics office experience preferred.
- Knowledge of UK/European road transport geography preferred.
- Numeracy and literacy skills essential.
Benefits:
- A competitive salary.
- Generous holiday entitlement.
- Pension scheme which includes life assurance.
- Access to professional employee assistance and wellbeing programme.
- A competitive package of voluntary benefits including discounts.
- Training and Development opportunities with a strong focus on internal promotion.
HOURS/SHIFT PATTERN: 37.5 hours per week | Mon - Fri
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
Operations Supervisor in Lichfield employer: Deutsche Post DHL
At DHL Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Video Producer in our Southern Hub, you'll enjoy competitive benefits, including generous holiday entitlement and outstanding training opportunities, while working on high-profile projects across Europe that truly make a global impact. Join us to unleash your creative potential and grow within one of the world's most recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Lichfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Deutsche Post DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Deutsche Post DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Deutsche Post DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Supervisor in Lichfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Deutsche Post DHL:This is your chance to really connect with the team at Deutsche Post DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Deutsche Post DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Deutsche Post DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Deutsche Post DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Deutsche Post DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
