At a Glance
- Tasks: Lead a dynamic customs team to ensure compliance and operational excellence.
- Company: Join DHL Global Forwarding, a top employer in logistics with a global presence.
- Benefits: Enjoy competitive salary, generous holidays, and wellness programmes.
- Other info: Opportunities for training and career advancement in a supportive culture.
- Why this job: Make an impact in a diverse environment while developing your leadership skills.
- Qualifications: Experience in team leadership or a desire to grow in this area.
The predicted salary is between 31500 - 38500 £ per year.
Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group.
While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites.
As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars!
We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role Overview
To lead and develop a customs operational team within DGF, ensuring compliance with customs legislation, operational excellence, customer satisfaction, and achievement of business objectives.
The Customs Supervisor is responsible for the day-to-day management of people, performance, quality, customer relationships, and continuous improvement activities within their area of responsibility.
Key Responsibilities
- Lead, motivate, and develop a high-performing customs team to deliver excellent service and operational results.
- Ensure customs declarations and supporting documentation are completed accurately, compliantly, and within agreed service levels.
- Monitor operational performance, productivity, quality, and compliance KPIs, implementing corrective actions where required.
- Manage complex customs queries, customer escalations, and operational issues in a timely and professional manner.
- Ensure compliance with HMRC regulations, customs legislation, and company policies and procedures.
- Conduct regular quality and compliance reviews, identifying risks and implementing preventative measures.
- Allocate resources effectively and manage workloads to meet customer and business requirements.
- Set clear objectives, conduct regular performance reviews and coaching sessions, and identify training and development needs.
- Build and maintain strong relationships with customers, internal stakeholders, and external authorities.
- Produce and analyze operational reports, identifying trends and driving continuous improvement initiatives.
- Promote effective communication, collaboration, employee engagement, and a positive team culture across the operation.
Skills and Experience
- Experience leading or supervising teams, or a willingness to develop leadership skills.
- Customs and compliance knowledge preferred.
- Strong attention to detail and accuracy.
- Excellent communication and stakeholder management skills.
- Strong organisational and time management skills.
- Effective problem-solving and decision-making abilities.
- Ability to prioritise workloads and perform under pressure.
Benefits
- A competitive salary
- Generous holiday entitlement
- Eligibility to participate in the Employee Incentive Bonus Scheme
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
- HOURS/SHIFT PATTERN: Mon - Fri
- REPORTS TO: Regional Customs Manager
DHL is the leading global brand in the logistics industry.
Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.
DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment - to our customers, to each other, to our communities and to the environment.
We reward excellent work and we nurture the talents of our employees.
This enables you as an employee to develop your expertise and your career in different areas or divisions - and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results.
We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity.
Diversity enriches our workplace, drives our success, and helps us deliver excellence.
By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection.
We handle all data in accordance with the UK GDPR and Data Protection Act 2018.
To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.
#J-18808-Ljbffr
Customs Supervisor in Lichfield employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Supervisor in Lichfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Deutsche Post DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Deutsche Post DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Deutsche Post DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customs Supervisor in Lichfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Deutsche Post DHL:This is your chance to really connect with the team at Deutsche Post DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Deutsche Post DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Deutsche Post DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Deutsche Post DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Deutsche Post DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
