Overview
As Head of Operational Performance, you will lead the performance framework for our Aviation & Travel business, driving operational, customer and financial success. You’ll work with senior leaders and operational teams to identify gaps and implement improvements that boost productivity, service quality and profitability in a fast-paced airport environment. Your role is to turn data-driven insights into actionable strategies that align with DHL’s commitment to operational excellence and safety. This position offers the opportunity to shape performance culture and deliver measurable impact across ground handling and cabin appearance services. You’ll engage cross-functional partners to sustain,
Pay / Benefits
- company car or car allowance
- pension with 8% employer and 4% employee contribution
- free confidential 24/7 GP consultations
- retail and lifestyle discounts
- affordable loans and savings schemes
- free mortgage advice
Responsibilities
- Lead and govern operational and financial performance frameworks to meet contractual, customer and business KPIs
- Analyse operational and commercial data to identify trends, risks and opportunities and translate insights into improvements
- Drive performance review processes across the operation and ensure accountability for delivery against objectives
- Develop and implement performance improvement strategies to enhance productivity, service quality, customer satisfaction and profitability
- Partner with operational leadership to identify root causes of performance gaps and deliver sustainable corrective actions
- Provide strategic oversight of budgeting, forecasting and financial performance, ensuring cost control and target delivery
- Lead a culture of continuous improvement, performance excellence and data-driven decision-making across the operation
Key requirements
- Experience in operational performance, business improvement or operational leadership within a fast-paced, customer-focused environment
- Strong commercial and financial acumen with budgeting, forecasting and cost-efficiency experience
- Proven ability to influence senior stakeholders and build relationships with customers, operational teams and partners
- Advanced analytical skills with the ability to translate data into clear actions and outcomes
- Track record of delivering KPI improvements, productivity gains and performance enhancements
- Experience leading cross-functional projects, transformational initiatives and continuous improvement programmes
- Collaborative and resilient leadership style with the ability to drive accountability and high performance
- Collaborative mindset
- Resilience under pressure
- Ability to challenge constructively
- Data analysis and interpretation
- Performance metrics and KPI tracking
- Budgeting and forecasting
Head of Operational Performance employer: Deutsche Post DHL
DHL is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. As the General Manager of a cutting-edge logistics facility, you'll not only shape operational strategies but also foster a high-performing culture that values inclusivity and employee growth. With comprehensive benefits including a generous pension scheme, access to 24/7 GP consultations, and numerous lifestyle discounts, DHL is committed to supporting your professional journey while ensuring you can make a meaningful impact in the logistics industry.
