At a Glance
- Tasks: Lead global performance management initiatives and enhance reporting frameworks.
- Company: Join DHL, a diverse and innovative logistics leader with a passion for people.
- Benefits: Gain unmatched personal and professional development opportunities in a supportive environment.
- Other info: Temporary role until Q2 2028 with excellent career growth potential.
- Why this job: Make a real impact on business performance and drive data-driven decision-making.
- Qualifications: 5+ years in project management, strong communication skills, and analytical mindset required.
The predicted salary is between 59400 - 72600 £ per year.
Position: DPM & Business Metrics Program Manager
Contract Type: Temporary
Location: EMEA/UKI
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.
We are looking for a highly motivated DPM & Business Metrics Program Manager to join our Global Performance Management team and help drive one of the most important strategic initiatives supporting DHL Supply Chain's Strategy 2030. In this role, you will contribute to the rollout and continuous evolution of a global, standardized performance management framework that will transform how business performance is measured, managed, and improved across all regions. By bringing together cross-functional data into a single framework, you will enable targeted performance dialogues from operational sites through to global leadership, supporting the division's ambition to become a truly data-driven organization.
Your key responsibilities include:
- LOGICS Business Metrics & Operations Profile & Planning Modules Ownership
- Own the Business Metrics (BM) and Operations Profile & Planning (OPP) reporting modules including the roadmap, backlog, and enhancement pipeline, ensuring priorities align with business needs and global Operations strategy.
- Coordinate the Business Metrics governance process by managing KPI standardization, metric definitions, reporting rules, and alignment across regions and functions.
- Manage the end-to-end lifecycle of new metrics, reporting requirements, and system enhancements, from business requirements through testing, deployment, and adoption.
- Act as the primary business interface between regional Business Metrics leads, Operations stakeholders, Data & Analytics teams, and IT delivery teams.
- Facilitate global stakeholder forums and working groups to prioritize enhancements, communicate updates, resolve issues, and align on reporting requirements.
- Drive data quality, reporting consistency, and process standardization initiatives to improve the accuracy, reliability, and confidence in operational performance reporting globally.
- Divisional Performance Management (DPM) Power BI Suite of applications
- Support the evolution of DHL's global performance management reporting platform by coordinating Power BI dashboard enhancements, onboarding activities, and business requirements that enable informed decision-making across the organization.
- Partner with functional teams to implement new KPIs, reporting capabilities, and management reporting requirements within the DPM Suite.
- Coordinate reporting enhancements and new capabilities by working with business stakeholders, Data & Analytics teams, and IT delivery teams through requirements gathering, testing, deployment, and release activities.
- Support global communication, training, onboarding, and change management activities to increase adoption and effective use of DPM reporting solutions.
- Drive continuous improvement by gathering user feedback, sharing best practices, monitoring adoption trends, and identifying opportunities to enhance reporting capabilities and user experience.
- Support innovation initiatives by evaluating advanced analytics, AI-enabled insights, and data visualization opportunities that enhance reporting capabilities and improve business decision-making.
What are we looking for from you?
- 5+ years of experience in project or program management, with the ability to deliver initiatives on time, within scope, and budget.
- Strong ability to lead and coordinate global virtual teams across regions, functions, and cultures.
- Excellent stakeholder management and influencing skills, including experience engaging with senior leaders and driving alignment.
- Strong communication, facilitation, and moderation skills, with the ability to navigate complex discussions and build consensus.
- Experience supporting or leading business transformation, performance management, or digitalization initiatives is highly desirable.
- Familiarity with Agile and/or Scrum methodologies and working in collaborative, iterative project environments.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Bachelors’ or Master’s degree in Business administration or a related field.
- Excellent proficiency in English (written and spoken); additional languages are a plus.
What can you bring as a plus?
- Understanding of cross-functional business processes, particularly across Operations and Finance.
- Experience within Supply Chain, Logistics, or Operations environments would be an advantage.
- Basic knowledge of Power BI or other business intelligence tools would be beneficial.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect.
DPM & Business Metrics Program Manager (m/f/x) employer: Deutsche Post DHL
At DHL Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Video Producer in our Southern Hub, you'll enjoy competitive benefits, including generous holiday entitlement and outstanding training opportunities, while working on high-profile projects across Europe that truly make a global impact. Join us to unleash your creative potential and grow within one of the world's most recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land DPM & Business Metrics Program Manager (m/f/x)
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Deutsche Post DHL. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Deutsche Post DHL.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Deutsche Post DHL.
We think you need these skills to ace DPM & Business Metrics Program Manager (m/f/x)
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Deutsche Post DHL and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Deutsche Post DHL
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Deutsche Post DHL will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Deutsche Post DHL.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Deutsche Post DHL.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Deutsche Post DHL. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
