At a Glance
- Tasks: Build strong customer relationships and drive service excellence in logistics.
- Company: Join DHL, the global leader in supply chain management.
- Benefits: Company car scheme, generous pension, 24/7 GP consultations, and lifestyle discounts.
- Other info: Inclusive workplace that values diverse skills and experiences.
- Why this job: Make a real impact and influence key decisions in a fast-paced environment.
- Qualifications: Experience in supply chain or logistics and strong analytical skills.
The predicted salary is between 38250 - 46750 £ per year.
Grade: RCS JContract Type: Permanent Full Time
Location: Derby – DE21 7HWAt DHL Supply Chain, we don't just move products, we create smarter, more efficient supply chains that help some of the world's leading brands succeed.
As the world's leading logistics provider, we're driven by innovation, customer excellence and a passion for delivering outstanding results every day.
If you're looking for a role where you can make a real impact, influence key decisions and build lasting customer partnerships, we'd love to hear from you.
We're looking for an experienced Account Manager to join our Derby operation.
Acting as the key link between our customer and DHL operations teams, you'll play a critical role in driving service excellence, identifying growth opportunities and ensuring operational performance exceeds expectations.
This is a fantastic opportunity for someone with a strong supply chain background, ideally within retail logistics, who enjoys building relationships, solving complex challenges and delivering measurable results.
A TYPICAL DAY MAY INVOLVEActing as the primary point of contact between DHL and the customer, building trusted and professional relationships.
Reviewing operational performance and service KPIs, identifying trends and driving improvement actions.
Leading customer meetings, performance reviews and quarterly business reviews to discuss service delivery and future opportunities.
Working closely with operational managers to ensure customer requirements are understood and consistently delivered.
Resolving customer escalations, coordinating stakeholders and ensuring issues are followed through to successful resolution.
Identifying opportunities for growth, additional services and continuous improvement initiatives across customer accounts.
Analysing data and performance reports to uncover insights that improve service, efficiency and commercial performance.
THIS ROLE WOULD SUIT PEOPLE WHO Have experience within a supply chain, or logistics environment.
Enjoy building strong customer relationships and acting as a trusted business partner.
Are confident communicating with stakeholders at all levels, both internally and externally.
Can influence teams and drive positive outcomes without having direct management responsibility.
Thrive in a fast-paced environment where priorities can change quickly.
Have strong analytical skills and enjoy turning data into meaningful actions and improvements.
Are commercially aware, proactive and motivated by delivering exceptional customer experiences and business growth.
WHY JOIN US?Access to the Company car scheme, or car allowance Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution Free confidential 24/7 GP consultations Hundreds of retail and lifestyle discounts Affordable loans, savings schemes and free mortgage advice Visit to learn more WHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACEAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing Monday 17th August.
Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent.
Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date.
To ensure your application is considered we recommend submitting it as early as possible. #DSCUKICFJob Summary Job number: 43273Date posted : 2026-07-28Profession: Operations Employment type: Permanent
Account Manager in Derby employer: Deutsche Post DHL
At DHL Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Video Producer in our Southern Hub, you'll enjoy competitive benefits, including generous holiday entitlement and outstanding training opportunities, while working on high-profile projects across Europe that truly make a global impact. Join us to unleash your creative potential and grow within one of the world's most recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Derby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Deutsche Post DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Deutsche Post DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Deutsche Post DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Derby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Deutsche Post DHL:This is your chance to really connect with the team at Deutsche Post DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Deutsche Post DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Deutsche Post DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Deutsche Post DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Deutsche Post DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
