At a Glance
- Tasks: Build strong customer relationships and drive operational excellence in supply chain management.
- Company: Join DHL, a leader in logistics with a focus on innovation and service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with significant visibility and career advancement potential.
- Why this job: Shape strategies that impact real-world logistics and enhance customer experiences.
- Qualifications: Experience in customer relationship management and operational leadership is essential.
The predicted salary is between 56250 - 68750 £ per year.
Grade: RCS HContract
Type: Permanent (Full-Time)Location: UK – Hybrid - Worksop - S80 3EGAs a Customer Partnership Director, you'll be at the centre of some of DHL's most important customer relationships, shaping strategy, influencing operational performance, and creating long-term value across both warehousing and transport operations.
Acting as a trusted partner to senior customer stakeholders and an influential leader across DHL, you'll drive service excellence, champion innovation, and turn supply chain challenges into opportunities for growth and continuous improvement.
This highly visible role offers a blend of customer relationship management, operational leadership, commercial accountability, and stakeholder engagement.
Based predominantly onsite at Manton Wood, Worksop, with hybrid flexibility, you'll spend significant time within the operation, partnering with leadership teams across both warehouse and transport functions to drive performance, strengthen customer partnerships, and deliver a seamless end-to-end supply chain experience across the site and wider customer network.
A TYPICAL DAY MAY INVOLVEBuilding strong relationships with senior customer stakeholders, acting as their trusted advisor and primary point of contact within DHL.
Working alongside operational leaders to resolve escalations, remove barriers, and drive rapid issue resolution through to completion.
Spending time across both warehouse and transport operations to understand service performance, identify risks, and support operational excellence.
Reviewing operational KPIs, service levels, customer metrics, and performance trends to ensure contractual commitments are consistently achieved.
Leading customer governance activities, including Monthly and Quarterly Business Reviews, presenting performance results and future improvement plans.
Identifying and leading continuous improvement initiatives that enhance customer service, efficiency, productivity, and supply chain performance.
Managing commercial performance across the
Customer Partnership Director employer: Deutsche Post DHL
At DHL Express, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Video Producer in our Southern Hub, you'll enjoy competitive benefits, including generous holiday entitlement and outstanding training opportunities, while working on high-profile projects across Europe that truly make a global impact. Join us to unleash your creative potential and grow within one of the world's most recognised brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Partnership Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deutsche Post DHL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deutsche Post DHL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Partnership Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deutsche Post DHL:Your cover letter is your chance to shine! Tell us why you want to work at Deutsche Post DHL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deutsche Post DHL!
How to prepare for a job interview at Deutsche Post DHL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
