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- Tasks: Engage with clients daily, providing top-notch service and support for their financial needs.
- Company: Join a leading global financial services firm with a focus on client relationships.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Why this job: Be the voice of our clients and make a real impact in the financial world.
- Qualifications: 3 years in operational processing; strong communication and analytical skills required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Overview: The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base. Client Services is the central contact for our clients and the voice towards our clients.
Responsibilities:
- Day-to-day contact (phone/email) with clients for securities settlement, asset servicing and cash management.
- Clarify topics using knowledge, supported by team.
- Act as main contact point for clients in interaction with Clearstream Banking.
- Build and grow strong client relationships through proactive engagement, regular meetings, strategic discussions, periodic check-ins, ensuring client needs understood, anticipated and addressed.
- Proactively provide clients with relevant updates, insights and information.
Qualifications:
- Business experience: minimum 3 years operational processing experience within settlements, asset servicing and/or cash management. Interest or experience in financial markets and financial products a plus.
- Entrepreneurial skills: high responsibility & results orientation. Strong self-starter focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
- Analytical skills: high problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both knowns and unknowns thanks to good conceptual thinking, organizational and communication skills and strong learning/development potential.
- Interpersonal skills: service orientation with excellent telephone representation, high communication and soft skills and strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
- Productivity: planning/organization, willingness to learn.
- IT skills: general office productivity tools proficiency expected (Excel, Powerpoint, Word, general ease of interaction with computers, telephone and IT-systems). IT infrastructure proficiency/interest can be a plus.
Client Services Officer in London employer: Deutsche Börse Group
Contact Detail:
Deutsche Börse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we have, the better our chances of landing that Client Services Officer role.
✨Tip Number 2
Prepare for those interviews! Research Clearstream, understand their client services approach, and think about how your experience aligns with their needs. We want to show them we're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our approach to highlight our relevant skills and experiences directly related to the job.
We think you need these skills to ace Client Services Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Officer role. Highlight your experience in operational processing, especially in settlements and asset servicing. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your proactive approach. Let us know why you’re excited about the opportunity to work with Clearstream and how you can contribute.
Showcase Your Interpersonal Skills: Since this role involves a lot of client interaction, make sure to highlight your communication and soft skills. Share examples of how you've built strong relationships in previous roles. We love seeing candidates who can connect with clients effortlessly!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Deutsche Börse Group
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the role of a Client Services Officer. Familiarise yourself with securities settlement, asset servicing, and cash management. This knowledge will help you answer questions confidently and demonstrate your interest in the financial markets.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. This will showcase your interpersonal skills and service orientation.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your analytical skills and how they helped you navigate through operational challenges.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, client engagement strategies, or how the company adapts to changes in the financial landscape. This shows you're proactive and genuinely interested in the role and the company.
