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- Tasks: Manage global client relationships and provide top-notch service for Clearstream's customer base.
- Company: Join a leading financial services firm with a focus on client engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the voice of our clients and make a real impact in the financial world.
- Qualifications: 3 years in operational processing; strong communication and analytical skills required.
- Other info: Dynamic team environment with continuous learning and development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base. Client Services is the central contact for our clients and the voice towards our clients.
As Client Service Officer within an international cross location team, you will be supporting UK clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.
Your responsibilities:
- Responsible for the day-to-day contact (via phone and email) with our clients for all questions related to securities settlement, asset servicing and cash management.
- Clarification of topics by using your own knowledge, supported by team members and/or operations.
- Act as one of the main contact points for our clients in their interaction with Clearstream Banking.
- Build and grow strong client relationships through ongoing, proactive engagement, including regular meetings, strategic discussions and periodic check-ins, ensuring client needs are understood, anticipated and addressed.
- Proactively provide clients with relevant updates, insights and information.
Your profile:
- Business experience: A minimum of 3 years operational processing experience within settlements, asset servicing and/or cash management is preferable. Interest or experience in financial markets and financial products a plus.
- Entrepreneurial skills: Taking on high responsibility & results orientation. Strong self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
- Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both knowns and unknowns thanks to good conceptual thinking, organizational and communication skills and strong learning/development potential.
- Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
- Productivity: Planning/Organization, willingness to learn.
- IT skills: General office productivity tools proficiency expected (Excel, PowerPoint, Word, general ease of interaction with computers, telephone- and IT-systems). IT infrastructure proficiency/interest can be a plus.
Client Services Officer employer: Deutsche Börse Group
Contact Detail:
Deutsche Börse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and client services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Clearstream and understand their client service approach. Think about how your experience aligns with their needs, especially in settlements and asset servicing. Practice common interview questions and have your own ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s the best way to ensure your application gets seen by the right people. Let’s get you that Client Services Officer role!
We think you need these skills to ace Client Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Officer. Highlight your experience in client relations, operational processing, and any relevant financial market knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client service and your understanding of Clearstream's processes. Let us know why you’re the perfect fit for our team and how you can contribute to building strong client relationships.
Showcase Your Soft Skills: Since this role involves a lot of client interaction, make sure to highlight your communication and interpersonal skills. We love candidates who can demonstrate their ability to handle client queries with ease and professionalism, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Deutsche Börse Group
✨Know Your Stuff
Make sure you brush up on your knowledge of securities settlement, asset servicing, and cash management. Familiarise yourself with Clearstream's processes and be ready to discuss how your experience aligns with their needs.
✨Show Off Your People Skills
As a Client Services Officer, you'll be the voice of the company. Practice your communication skills and think of examples where you've successfully built client relationships or resolved issues. Be prepared to demonstrate your service orientation and soft skills.
✨Be Proactive
During the interview, highlight your ability to anticipate client needs and provide relevant updates. Share instances where you've taken initiative in previous roles, showing that you're not just reactive but also proactive in your approach.
✨Stay Calm Under Pressure
Given the potentially stressful environment, it's crucial to convey your ability to handle pressure. Prepare examples of how you've managed challenging situations in the past, showcasing your problem-solving skills and resilience.
