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- Tasks: Manage global client relationships and provide top-notch service for Clearstream customers.
- Company: Join a leading financial services firm with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the voice of our clients and make a real impact in the financial world.
- Qualifications: 3 years in operational processing, strong communication skills, and a passion for finance.
- Other info: Dynamic team environment with continuous learning and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Your area of work: The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream customer base. Client Services is the central contact for our clients and the voice towards our clients.
As Client Service Officer within an international cross location team, you will be supporting UK clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management.
Your responsibilities: In your new position you are responsible for the day to day contact (via phone and email) with our clients for all questions related to securities settlement, asset servicing and cash management. This includes the clarification of topics by using your own knowledge, supported by team members and/or operations. In your role within Clearstream Banking you act as one of the main contact points for our clients in their interaction with Clearstream Banking. Additionally, you will build and grow strong client relationships through proactive engagement, including regular meetings, strategic discussions and periodic check ins, ensuring client needs are understood, anticipated and addressed. You will proactively provide clients with relevant updates, insights and information.
Your profile:
- Business experience: A minimum of 3 years operational processing experience within settlements, asset servicing and/or cash management is preferable. Interest or experience in financial markets and financial products a plus.
- Entrepreneurial skills: Taking on high responsibility & results orientation. Strong self-starter, focused on outcomes and achievements. Not afraid of continuous changes, seeking personal and professional challenges.
- Analytical skills: High problem-solving skills with developed analytical skills and sound understanding of process-flows; ability to address both knowns and unknowns thanks to good conceptual thinking, organizational and communication skills and strong learning/development potential.
- Interpersonal skills: Protruded service orientation with excellent telephone representation, high communication- and soft skills and a strong ability to work in a team, in a continuously changing and potentially stressful environment, with direct client contact and potential financial impacts.
- Productivity: Planning/Organization, willingness to learn.
- IT skills: General office productivity tools proficiency expected (Excel, PowerPoint, Word, general ease of interaction with computers, telephone- and IT-systems). IT infrastructure proficiency/interest can be a plus.
Client Services Officer in London employer: Deutsche Börse AG
Contact Detail:
Deutsche Börse AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and client services sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Clearstream and understand their client service approach. Think of examples from your past experience that highlight your problem-solving skills and ability to build strong client relationships. We want to see how you can add value!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Client Services Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that job!
We think you need these skills to ace Client Services Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Officer role. Highlight your experience in operational processing, especially in settlements and asset servicing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client services and how you can build strong relationships with our clients. Let us know how your entrepreneurial spirit aligns with our values.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, so don't hold back on sharing your analytical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deutsche Börse AG
✨Know Your Stuff
Make sure you brush up on your knowledge of securities settlement, asset servicing, and cash management. Familiarise yourself with Clearstream's processes and be ready to discuss how your experience aligns with their operations.
✨Show Off Your People Skills
As a Client Services Officer, you'll be the voice of the company to clients. Practice your communication skills and think of examples where you've successfully built client relationships or resolved issues. This will show that you're not just knowledgeable but also personable.
✨Be Proactive
Demonstrate your entrepreneurial spirit by discussing how you've taken initiative in previous roles. Think of times when you've anticipated client needs or provided valuable insights before being asked. This will highlight your results-oriented mindset.
✨Stay Calm Under Pressure
Given the potentially stressful environment, prepare for questions about how you handle pressure. Share specific examples of challenging situations you've faced and how you managed to stay organised and effective while resolving them.
