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- Tasks: Support and improve Corporate Bank Cash Management Technology platforms through troubleshooting and automation.
- Company: Join Deutsche Bank, a leading German bank with a global network and commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, private healthcare, and flexible perks.
- Why this job: Be part of a culture focused on continuous improvement and impactful CSR initiatives.
- Qualifications: Experience in Production Application Support, ITIL practices, and strong knowledge of HP Nonstop applications required.
- Other info: Opportunity to help establish a new UK team and support a follow-the-sun model.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham
Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms. You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
What we’ll offer you:
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your key responsibilities:
- Partnering with, and influencing, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
- Leading by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
- Developing a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
- Carrying out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Event monitoring and management via a 24x7 workbench and regularly probing the service environment and acting on instruction of a run book.
- Helping to setup the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application.
Your skills and experience:
- Highly experienced with Production Application Support and ITIL Practices.
- Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure.
- Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queries and ENFORM.
- Working experience on tools for NonStop Operating System tools such as FUP, PATHCOM, TMF.
- Experience in application performance monitoring and scheduling tools – Reflex, Multibatch, Netbatch.
How we’ll support you:
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
About us: Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Tandem Production Support Engineer employer: Deutsche Bank
Contact Detail:
Deutsche Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tandem Production Support Engineer
✨Tip Number 1
Familiarise yourself with HP Nonstop systems and tools like FUP and PATHCOM. Having hands-on experience or even a solid understanding of these will set you apart, as they are crucial for the role.
✨Tip Number 2
Network with professionals in the Corporate Banking technology space. Attend relevant meetups or online forums to connect with current employees or industry experts who can provide insights into the company culture and expectations.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've improved processes or resolved issues in previous roles. Be ready to discuss these during any informal chats or interviews.
✨Tip Number 4
Stay updated on the latest trends in application performance monitoring and ITIL practices. Showing that you're proactive about learning and adapting to new technologies will impress potential employers.
We think you need these skills to ace Tandem Production Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Tandem Production Support Engineer position. Tailor your application to highlight relevant experience in production application support and ITIL practices.
Highlight Relevant Skills: Emphasise your expertise in HP Nonstop application support, SQL databases, and any experience with tools like FUP and PATHCOM. Be specific about your technical skills and how they relate to the job description.
Showcase Continuous Improvement Experience: Demonstrate your ability to drive a culture of proactive continual improvement. Include examples of how you've automated processes or improved platform hygiene in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the key responsibilities of the role. Mention your experience in mentoring team members and your approach to resolving conflicts, as these are crucial for the position.
How to prepare for a job interview at Deutsche Bank
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Support Engineer, especially in the context of Corporate Bank Technology. Familiarise yourself with key terms like ITIL practices, application support, and automation, as these will likely come up during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with HP Nonstop applications, SQL databases, and relevant tools like FUP and PATHCOM. Highlight specific examples where you've successfully resolved issues or improved processes in a production environment.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Prepare to explain how you would approach common production issues, including performance and resiliency challenges, and how you would implement continuous service improvements.
✨Emphasise Team Collaboration
Since the role involves partnering with various stakeholders, be ready to discuss your experience in team settings. Share examples of how you've influenced others, managed conflicts, or mentored colleagues to foster a culture of improvement and collaboration.
