At a Glance
- Tasks: Lead UX strategy for the ServiceNow platform and ensure high-quality user experiences.
- Company: Join Deutsche Bank, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private healthcare.
- Other info: Opportunities for training, development, and volunteering leave available.
- Why this job: Make a meaningful impact on user experience in a supportive team environment.
- Qualifications: Experience with ServiceNow and strong knowledge of UX principles required.
The predicted salary is between 70000 - 85000 £ per year.
This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Position Overview
You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
- Competitive salary and non-contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Your Key Responsibilities
- Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform.
- Act as the ServiceNow UX authority in governance forums, driving high-quality and consistent user experiences.
- Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery.
- Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, workspaces, and workflows.
- Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility.
- Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes.
Your Skills and Experience
- Experience with the ServiceNow platform, including a track record of influencing or leading UX outcomes.
- Strong knowledge of UX principles, methodologies, and ServiceNow best practices.
- Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
- Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies.
- Familiarity with incident, problem, change, and request management processes.
- Strong communication and stakeholder management skills.
How we’ll support you
- Training and development to help you excel in your career.
- Flexible working to assist you balance your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process.
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow User Experience Lead employer: Deutsche Bank
Deutsche Bank is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, the company provides extensive training opportunities and a hybrid working model that promotes work-life balance, alongside competitive salaries and flexible benefits such as a non-contributory pension and generous holiday leave.
Contact Details:
Deutsche Bank Recruitment Team
adjustmentsconcierge@db.com
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow User Experience Lead
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Deutsche Bank for a ServiceNow User Experience Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Deutsche Bank before they go live!
We think you need these skills to ace ServiceNow User Experience Lead
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like ServiceNow User Experience Lead at Deutsche Bank, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Deutsche Bank does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Deutsche Bank. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Deutsche Bank.
How to prepare for a job interview at Deutsche Bank
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Deutsche Bank, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Deutsche Bank might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Deutsche Bank!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Deutsche Bank is looking for.
